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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical terminology, CPT & ICD10 coding, and insurance processes while providing exceptional client and patient support. Proficient in utilizing case management software and Microsoft Office to manage inquiries and documentation effectively.
Highest-signal resume keywords
CPT & ICD10 Coding KnowledgeInsurance Billing ExperienceCustomer Service SkillsCase Management Software ProficiencyMedical Terminology Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CPT CodingICD10 CodingInsurance VerificationInsurance AuthorizationInsurance CollectionsDocument ProcessingReport WritingMathematical SkillsCritical ThinkingProblem Solving
Soft Skills
Excellent Communication SkillsTeam CollaborationSelf-MotivationEffective ListeningOne-on-One Interaction
Tools & Technologies
Microsoft OfficeSalesforceGoogle ChromeAmbry SystemsCase Management Software
Industry Keywords
Health CareClinical Laboratory AdministrationPatient FacingBilling IssuesClient Support
About the role
Key responsibilities & impact- Provide support to clients and patients in a timely and professional manner
- Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
- Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs, or direct them to the appropriate party
- Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
- Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
- Review, identify, and process documents appropriately
- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
- Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues
- Perform other duties as assigned
Requirements
What you’ll need- Possesses a high school degree or higher (Bachelor’s degree preferred but not required)
- Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes
- Excellent telephone and communication skills
- Capable of excelling within a team environment
- Capable of accomplishing workload and additional projects with no supervision
- Working knowledge of Microsoft Office, Google Chrome, and internet usage required
- Salesforce or other case management software preferred
- Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Previous experience in health care or clinical laboratory administration is preferred
- Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred
- Previous experience in insurance billing, including insurance verification, authorization, or collections
Benefits
Comp & perks- Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.