Customer Success Representative

Tempus AI

. Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving .

Posted 10/21/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $48,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and interpersonal skills while effectively communicating with diverse stakeholders. Highly organized with a strong attention to detail, capable of managing complex customer needs and adapting to new processes swiftly.

Highest-signal resume keywords

Customer Service SkillsInterpersonal SkillsCommunication SkillsProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Biological Sciences DegreeOffice Equipment KnowledgeComputer Proficiency

Soft Skills

Attention to DetailInitiativeTeam CollaborationAdaptability

Industry Keywords

Customer EngagementSample ManagementOrder IssuesShipping and ReceivingCustomer RetentionTurnaround Time Goals

About the role

Key responsibilities & impact

Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
Work cross-functionally with Customer Success, Sales, and Lab to meet or exceed customer retention and turnaround-time goals
Build and maintain effective relationships with laboratory employees, sales representatives, and internal stakeholders
Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
Maintain frequent contact with sales and other externally-facing teams to align customer engagement efforts and provide relevant updates to internal teams in Customer Success, Sales, and CommOps
Respond to inquiries by phone, email, and in person quickly and professionally
Identify and assess customer needs to achieve satisfaction

Requirements

What you’ll need

4 year college degree in Biological Sciences or similar, preferred
Exceptional customer service skills and strong interpersonal skills
Ability to communicate effectively with patients by telephone and email
Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
Proven ability to learn new skills quickly and adapt to new processes smoothly
General office equipment and software knowledge and computer proficiency

Benefits

Comp & perks

Incentive compensation may be offered
Restricted stock units may be offered
Medical and other benefits depending on the position