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Membership Sales Manager
Ten Lifestyle Group. Proactively find and engage potential HNW and UHNW prospective members to promote Ten personal membership and drive sales revenue .
About the role
Key responsibilities & impact- Proactively find and engage potential HNW and UHNW prospective members to promote Ten personal membership and drive sales revenue
- Attend networking events and form referral partnerships with luxury brands and services
- Build relationships with prospective members through effective communication and active listening
- Support members from initial sale through their first renewal
- Develop comprehensive knowledge of Ten’s service and proposition and communicate features, benefits, and value
- Manage the entire sales process from prospecting to closing
- Maintain accurate records of customer interactions, sales activities, and progress
- Meet or exceed monthly and quarterly sales targets and KPIs set by the Business Development Director
- Monitor industry trends, competitor activity, and market developments
- Collaborate with proposition, marketing, and service delivery teams to support sales, member journeys, and renewals
- Oversee the Ten Membership site and support marketing of the service
- Manage first-year renewals
Requirements
What you’ll need- Successful track record in sales or customer service roles
- Previous B2C sales experience is a plus
- Strong verbal and written communication skills
- Ability to build rapport and trust with customers
- Interest in networking, attending events, and joining luxury community groups
- Goal-oriented with a strong drive to achieve results and exceed targets
- Ability to work independently and collaboratively
- Proficiency in Microsoft Office Suite, Canva, and CRM software such as HubSpot or Salesforce
- Flexibility to adapt to changing priorities
- Strong communication skills and confidence dealing with HNW/UHNW individuals and their lifestyles, expectations, needs, and preferences
- Proficiency collaborating with stakeholders, including the Head of Personal Service and stakeholders around the world
- Sound decision-making amid competing member demands while balancing service delivery and proposition offerings
- Adaptability and resilience in resolving conflicts or member satisfaction issues
Benefits
Comp & perks- A competitive salary will be offered depending on experience
- Flexible work arrangements including Hybrid work possibilities
- Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
- One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Employer-contributory company pension
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year
- Access to travel and entertainment discounts
- Global, dynamic, and inclusive team
- Possibility of growth within a dynamic and international company
- Regular appraisals
- Annual Extra Mile Awards
- Support for career development