Ten Lifestyle Group

Operations

• Attract, delight, and retain Ten’s premium members, including entrepreneurs and leaders from the worlds of business, sports, and entertainment.
• Manage the team responsible for delivering private concierge services.
• Ensure impeccable, personalized, responsive Premium Concierge service focused on building lasting relationships.
• Set the team’s direction and strategy and ensure their effective execution.
• Establish individual development goals and support the growth of Lifestyle Managers.
• Develop high-potential professionals and create retention and succession plans.
• Ensure compliance with minimum standards and inspire the team to exceed expectations.
• Maintain knowledge of clients, service programs, industry trends, and relevant developments.
• Participate in recruitment and selection and support onboarding in partnership with IT, Training, and experienced Lifestyle Managers.
• Submit timesheets and HR forms by the required deadlines.
• Manage team attendance, punctuality, schedules, and working hours.
• Provide operational support, conduct performance reviews, one-to-one meetings, and feedback sessions.
• Support the resolution of member complaints and issues.
• Monitor and evaluate calls and customer interactions for compliance and quality.
• Support the allocation of requests among Lifestyle Managers.
• Participate in meetings with Team Managers, Heads, and stakeholders.
• Invest in professional development and make use of the Ten Learning platform.
• Support Service Delivery reports and performance metrics, validating results before submission.
• Work toward achieving client SLAs and Ten’s service standards.

Team Manager – Senior Operations Supervisor

Travel Specialist

• Advise Premium Cardholders by phone, chat and email in English, Cantonese and Mandarin
• Handle individual travel requests and arrange flights, hotels, villas, rental cars, rail travel, package holidays, cruises, private jets, yachts, transfers and VIP services
• Design personalized trips based on members’ needs and preferences
• Prepare tailor-made travel proposals, offers, itineraries, visa requirements and travel documentation
• Make reservations and bookings with airlines, hotels and destination management agencies
• Cross-sell lifestyle services, promotions and exclusive events relevant to travel enquiries
• Conduct detailed research and develop personalized travel proposals
• Maintain accurate and current member records
• Communicate Ten’s value proposition and showcase concierge service benefits
• Build lasting relationships with members through personal, professional and consistently high-quality service

Travel Services Specialist, Trilingual – English, Cantonese, Mandarin

Sales

• Proactively find and engage potential HNW and UHNW prospective members to promote Ten personal membership and drive sales revenue
• Attend networking events and form referral partnerships with luxury brands and services
• Build relationships with prospective members through effective communication and active listening
• Support members from initial sale through their first renewal
• Develop comprehensive knowledge of Ten’s service and proposition and communicate features, benefits, and value
• Manage the entire sales process from prospecting to closing
• Maintain accurate records of customer interactions, sales activities, and progress
• Meet or exceed monthly and quarterly sales targets and KPIs set by the Business Development Director
• Monitor industry trends, competitor activity, and market developments
• Collaborate with proposition, marketing, and service delivery teams to support sales, member journeys, and renewals
• Oversee the Ten Membership site and support marketing of the service
• Manage first-year renewals

Membership Sales Manager

AI Engineer

• Design, build, deploy, and monitor AI systems that scale across the business and to millions of members globally
• Work in a cross-functional team with product, data, and platform teams
• Produce high-quality working software released at a frequent cadence
• Apply a “you build it, you run it” and DevOps mindset across development
• Participate hands-on in all aspects of development
• Ensure software quality through rigorous automated testing and metrics
• Assess and select appropriate technical solutions while considering costs and timelines
• Build industry-leading AI products for Ten’s lifestyle and concierge services