Team Manager – Senior Operations Supervisor

Ten Lifestyle Group

. Attract, delight, and retain Ten’s premium members, including entrepreneurs and leaders from the worlds of business, sports, and entertainment.

Posted 9/30/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in luxury concierge services, team leadership, and client relationship management, with a strong focus on operational excellence and compliance with service standards. Proficient in developing talent and fostering a culture of diversity and inclusion.

Highest-signal resume keywords

Luxury Concierge ServicesTeam LeadershipClient Relationship ManagementPerformance ManagementBilingual Proficiency in English or Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational SupportPerformance ReviewsService Delivery ReportsCompliance MonitoringRecruitment and Selection

Soft Skills

Interpersonal SkillsConflict ResolutionCoaching and MentoringStrategic PlanningCommunication Skills

Tools & Technologies

Ten Learning Platform

Certifications & Qualifications

Bachelor’s Degree or Equivalent Higher Education Qualification

Industry Keywords

Premium Concierge ServiceClient SLAsDiversity and InclusionService StandardsLifestyle Managers

About the role

Key responsibilities & impact

Attract, delight, and retain Ten’s premium members, including entrepreneurs and leaders from the worlds of business, sports, and entertainment.
Manage the team responsible for delivering private concierge services.
Ensure impeccable, personalized, responsive Premium Concierge service focused on building lasting relationships.
Set the team’s direction and strategy and ensure their effective execution.
Establish individual development goals and support the growth of Lifestyle Managers.
Develop high-potential professionals and create retention and succession plans.
Ensure compliance with minimum standards and inspire the team to exceed expectations.
Maintain knowledge of clients, service programs, industry trends, and relevant developments.
Participate in recruitment and selection and support onboarding in partnership with IT, Training, and experienced Lifestyle Managers.
Submit timesheets and HR forms by the required deadlines.
Manage team attendance, punctuality, schedules, and working hours.
Provide operational support, conduct performance reviews, one-to-one meetings, and feedback sessions.
Support the resolution of member complaints and issues.
Monitor and evaluate calls and customer interactions for compliance and quality.
Support the allocation of requests among Lifestyle Managers.
Participate in meetings with Team Managers, Heads, and stakeholders.
Invest in professional development and make use of the Ten Learning platform.
Support Service Delivery reports and performance metrics, validating results before submission.
Work toward achieving client SLAs and Ten’s service standards.

Requirements

What you’ll need

Previous experience in a leadership position or extensive experience in luxury concierge services.
Bachelor’s degree or equivalent higher education qualification.
Intermediate or advanced proficiency in English or Spanish, both written and spoken.
Commitment to diversity, inclusion, and decisions based on merit, competencies, performance, and business needs.

Benefits

Comp & perks

Competitive salary based on experience.
Bonus, meal/food allowance, home office allowance, health and dental insurance, and employee referral bonus through the Referral Program.
Hybrid working model (2 days per week in the office).
Paid sabbatical leave: one (1) month of paid sabbatical leave after every 5 years with the company, without using annual vacation days.
Working Holidays: opportunities to travel and work from anywhere in the world.
Employee discounts on travel and entertainment.
Global, dynamic, and inclusive team, with diversity as a core pillar.
Genuine career opportunities at an international, agile, and fast-growing company.
Regular performance reviews and the annual Extra Mile Awards.
Support for professional and career development.