Travel Services Specialist, Trilingual – English, Cantonese, Mandarin

Ten Lifestyle Group

. Advise Premium Cardholders by phone, chat and email in English, Cantonese and Mandarin .

Posted 9/29/2026full-timeHong Kong • Hong KongMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex travel arrangements and creating personalized itineraries for high-net-worth clients, with a strong focus on customer satisfaction and attention to detail. Proficient in multiple languages, including Mandarin, Cantonese, and English, to effectively communicate and build relationships with diverse clientele.

Highest-signal resume keywords

Native-Level MandarinNative-Level CantoneseFluent EnglishExperience with Global Distribution Systems (GDS)Tailor-Made Luxury Travel Arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel BookingItinerary ManagementVisa RequirementsTravel DocumentationComplex Multi-Sector ItinerariesResearch SkillsCustomer Relationship ManagementCross-Selling ServicesAttention to DetailProblem-Solving

Soft Skills

Excellent Communication SkillsTact and DiplomacySelf-MotivationAdaptabilityMultitasking

Tools & Technologies

AmadeusGlobal Distribution Systems (GDS)

Industry Keywords

Luxury TravelConcierge ServicesTravel AgencyTour OperatorHigh-Net-Worth Clients

About the role

Key responsibilities & impact

Advise Premium Cardholders by phone, chat and email in English, Cantonese and Mandarin
Handle individual travel requests and arrange flights, hotels, villas, rental cars, rail travel, package holidays, cruises, private jets, yachts, transfers and VIP services
Design personalized trips based on members’ needs and preferences
Prepare tailor-made travel proposals, offers, itineraries, visa requirements and travel documentation
Make reservations and bookings with airlines, hotels and destination management agencies
Cross-sell lifestyle services, promotions and exclusive events relevant to travel enquiries
Conduct detailed research and develop personalized travel proposals
Maintain accurate and current member records
Communicate Ten’s value proposition and showcase concierge service benefits
Build lasting relationships with members through personal, professional and consistently high-quality service

Requirements

What you’ll need

Native-level Mandarin and Cantonese, together with fluent spoken and written English; language assessments required
Demonstrable experience in a dedicated flight sales or travel consultant role, ideally within a travel agency, tour operator, luxury travel or concierge business
Hands-on experience with one or more Global Distribution Systems (GDS), ideally Amadeus
Ability to manage complex multi-sector itineraries, round-the-world routing and international flight bookings across major global hubs
Strong knowledge of leisure destinations, city breaks, international travel options and holiday experiences
Proven experience creating and booking tailor-made luxury holidays and complex travel arrangements for affluent or high-net-worth clients
Exceptional attention to detail when managing complex bookings, fare rules, travel documentation and time-sensitive requests
Strong commitment to customer satisfaction, tact, diplomacy and excellent problem-solving skills
Ability to multitask, manage multiple travel requests and prioritize competing deadlines in a fast-paced environment
Adaptability and resilience when plans change or unexpected travel challenges arise
Self-motivation, initiative and ownership of requests from initial enquiry to completion
Excellent verbal, written and interpersonal communication skills
Ability to work independently while contributing to a collaborative, multicultural team
Genuine passion for travel, continuous learning and staying current with destinations, travel trends, airline products and industry developments
Full-time availability for 40 hours per week across day and evening shifts
Ability to work shifts scheduled between 7:00 AM and 11:00 PM, seven days a week including Public Holidays
Comfortable working flexibly within the operational schedule
If living within commuting distance, willingness to work under a hybrid arrangement with up to 60% Home Office
Secure home office at confirmed address, free from background noise or distractions
Internet service meeting minimum requirements and completed minimum speed check

Benefits

Comp & perks

Competitive salary depending on experience
Performance related bonus
Flexible work arrangements including Hybrid work possibilities
Annual Leave of 20 days per annum
Additional 3 extra days of annual leave in third year
One month paid Sabbatical after 5 years of Service
Lucrative Ten Loyalty Rewards program
Remote Working Holidays — Travel and Work for up to 4 weeks per year
Travel and entertainment discounts
Global, dynamic and inclusive team environment
Possibility of growth within a dynamic and international company
Annual Extra Mile Awards recognizing employees who go the extra mile
Career development support