Senior Program Manager, Insights Program Management

Tendo

. Own end-to-end implementation planning for new Tendo Insights customers, including phased project plans, governance structures, and realistic timelines .

Posted 9/17/2026full-timeRemote • California • United StatesSenior💰 $114,750 - $155,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program and project management with a focus on implementation planning, stakeholder communication, and risk management. Proven ability to build executive-level relationships and deliver impactful business reviews that connect implementation progress to customer value.

Highest-signal resume keywords

Program ManagementProject ManagementExecutive CommunicationRisk ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation PlanningTimeline DevelopmentMulti-Stakeholder ManagementDependency-Aware PlanningBusiness Review Delivery

Soft Skills

Relationship BuildingJudgment in Organizational PoliticsMentoring

Industry Keywords

Customer ExperienceGovernance StructuresPhased Project PlansOperational StakeholdersC-Suite Engagement

About the role

Key responsibilities & impact

Own end-to-end implementation planning for new Tendo Insights customers, including phased project plans, governance structures, and realistic timelines
Serve as the primary relationship owner for accounts through implementation
Build trusted-advisor relationships with executive sponsors, day-to-day champions, and operational stakeholders
Identify and proactively manage delivery, organizational, interpersonal, timeline, and technical risks
Run stakeholder communication and escalation cadences
Convert contract commitments into specific, mutually agreed implementation plans
Build and deliver executive-level updates and business reviews connecting implementation progress to customer value
Partner with Sales, Product, and Support to ensure a seamless customer experience
Manage multiple concurrent customer engagements across implementation stages
Mentor and guide junior program/project managers

Requirements

What you’ll need

Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience
7+ years of experience in program/project management, implementation, or professional services
Track record of managing complex, multi-stakeholder implementations with executive-level customer visibility
Demonstrated judgment in navigating organizational politics and relationship risk within a customer account
Strong executive communication and presence, including delivering plans or business reviews to a customer's C-suite
Structured, rigorous planning skills, including dependency-aware timeline development
Experience managing a portfolio of concurrent engagements and prioritizing competing demands

Benefits

Comp & perks

Equity package
Annual bonuses
Full health benefits (medical, dental, and vision)
Flexible spending and health savings accounts
Company paid life insurance
Company paid short-term and long-term disability
Company equity
Voluntary benefits
401(k)
Company paid holidays
Flexible time off
Employee wellness program (“Breathe”)