Tendo

Program Manager

• Own end-to-end implementation planning for new Tendo Insights customers, including phased project plans, governance structures, and realistic timelines
• Serve as the primary relationship owner for accounts through implementation
• Build trusted-advisor relationships with executive sponsors, day-to-day champions, and operational stakeholders
• Identify and proactively manage delivery, organizational, interpersonal, timeline, and technical risks
• Run stakeholder communication and escalation cadences
• Convert contract commitments into specific, mutually agreed implementation plans
• Build and deliver executive-level updates and business reviews connecting implementation progress to customer value
• Partner with Sales, Product, and Support to ensure a seamless customer experience
• Manage multiple concurrent customer engagements across implementation stages
• Mentor and guide junior program/project managers

Senior Program Manager, Insights Program Management

Data Analyst

• Identify operational improvement opportunities through healthcare analytics
• Curate datasets from inpatient source tables and reconcile documentation practices across units and service lines
• Build, automate, and maintain data extracts, reports, dashboards, and self-service products
• Gather requirements, conduct data sourcing, cleaning, and quality assurance of data outputs
• Collaborate with Data Scientists on operational improvement opportunities and predictive models/applications
• Serve as a point of contact supporting customer Operations teams
• Translate inpatient clinical documentation into defined, reproducible measures
• Validate metric logic against frontline workflows with nursing, service line, quality, and informatics stakeholders
• Contribute to shared standards for SQL, version control, and report development
• Monitor production reports and pipelines for data quality issues and lead root-cause analysis and remediation
• Support performance improvement work involving length of stay, throughput, capacity, care variation, documentation compliance, and quality measures
• Prepare customer presentation materials and support ongoing customer engagement

Senior Program Manager, Insights Program Management

Senior Clinical Data Analyst – Healthcare Analytics