Regional Manager, Customer Accounts

Tenna

. Lead a regional team of Customer Account Managers across the Central United States .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer account management teams, driving renewals and retention in B2B SaaS environments, and utilizing data-driven strategies to enhance customer success. Proficient in managing complex customer relationships and escalations while ensuring adherence to best practices and operational excellence.

Highest-signal resume keywords

B2B SaaS Customer SuccessPeople ManagementSalesforce ExperienceData Analysis SkillsCustomer Retention Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRenewal PerformanceSaaS Account MetricsCustomer Health ReportingData-Driven Decision MakingPerformance ManagementComplex Escalation ManagementCustomer Adoption StrategiesBusiness Review MeetingsOnboarding Processes

Soft Skills

CoachingTeam DevelopmentCustomer Relationship BuildingProactive CommunicationTrust Building

Tools & Technologies

SalesforceExcelJiraService Desk SystemsConstruction ERP Platforms

Industry Keywords

Construction TechnologyFleet ManagementTelematicsIoTIndustrial SaaS

Tech Stack

Tools & technologies

ERPIoT

About the role

Key responsibilities & impact

Lead a regional team of Customer Account Managers across the Central United States
Supervise, coach, and develop approximately nine CAMs across Enterprise, Mid-Market, and SMB segments
Drive team retention and expansion results, including gross and net revenue retention, logo retention, and renewal performance
Review account health, product adoption, usage trends, support escalations, and renewal risk
Lead customer conversations when key or Enterprise accounts are at risk
Maintain visibility into renewals and expansion opportunities and flag risks early
Ensure documented recovery plans for Red and Yellow accounts are followed
Partner with Regional Territory Managers and Sales on customer handoffs, renewals, and expansion opportunities
Participate in hiring, onboarding, and ramping new CAMs
Run weekly one-on-ones, account reviews, and team operating cadences
Build individual development plans and address performance issues
Assign accounts and balance workloads across the team
Ensure adherence to playbooks and consistent customer experiences
Oversee customer progress reviews, Business Review Meetings, and executive relationships
Partner with Professional Services to improve onboarding and shorten time to value
Bring customer feedback to Product and partner with Support on systemic issues
Maintain Salesforce data and reporting discipline
Travel to customer sites for Enterprise and Platinum customer visits, strategic business reviews, team coaching, and company events
Share field insights with leadership to improve health scoring, playbooks, and processes

Requirements

What you’ll need

Bachelor’s degree strongly preferred or equivalent experience
5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles
2+ years of direct people-management experience, including hiring, coaching, and performance-managing customer-facing team members
Track record of driving renewals, retention, and expansion, with measurable results
Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption, ARR, and ACV
Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments
Experience managing complex customer escalations
Strong Salesforce experience, including account management, opportunity tracking, and reporting
Advanced Excel and data analysis skills
Familiarity with Jira, service desk systems, and customer health reporting
Confidence leading difficult customer conversations and building trust with C-level stakeholders
Experience in a growth-stage or scaling B2B SaaS organization
Proactive, transparent, and data-driven, with a bias toward execution and clear follow-through
Ability to travel approximately 25%–35%
Experience in construction technology, fleet or equipment management, telematics, IoT, or industrial SaaS is strongly preferred
Familiarity with construction ERP platforms such as Viewpoint/Vista, Spectrum, or Foundation is an absolute plus
Candidates must live in or be willing to relocate to Texas, Oklahoma, Kansas, Missouri, Colorado, Nebraska, Louisiana, Iowa, Minnesota, or Arkansas

Benefits

Comp & perks

Full-time opportunity
Remote work arrangement
Travel to customer locations approximately 25%–35%
Competitive compensation packages
Opportunities for growth and personal development
Robust, low-cost benefit packages
Benefit coverage begins on the first date of employment
Paid Time Off
Volunteer Time Off
Dependent Care
401k match
Employee referral bonuses