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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical sales support and training, with a strong focus on customer engagement and collaboration with cross-functional teams. Proficient in utilizing Salesforce and HubSpot for managing customer relationships and sales processes.
Highest-signal resume keywords
Technical Sales SupportSaaS Technical SupportSalesforce ProficiencyConstruction Technology ExperienceCustomer Success Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Sales SupportSaaS Technical SupportSalesforceHelp ScoutHubSpotMicrosoft OfficeExcelPowerPointProduct DemonstrationsAnalytical Problem-Solving
Soft Skills
Analytical CuriosityCreative ThinkingFlexibilityPositive AttitudeMultitasking
Tools & Technologies
SalesforceHelp ScoutHubSpotMicrosoft OfficeExcelPowerPoint
Industry Keywords
Construction TechnologySaaS EnvironmentTechnical SupportSales EngineeringCustomer Success
About the role
Key responsibilities & impact- Provide technical sales support to the Sales Team throughout all aspects of the sales cycle
- Participate in product demonstrations and negotiations
- Answer prospective customer questions and convey the platform’s technical capabilities
- Build and maintain software demonstration environments according to specifications
- Use a consultative approach to understand and address prospective customers’ pain points
- Support Customer Success with technical questions from existing customers
- Collaborate with Engineering and Product on platform changes and customer issues
- Stay informed about the product roadmap, hardware products, and feature rollouts
- Serve as the company’s subject matter expert on platform features and functionality
- Lead product-specific internal support and training
- Onboard newly hired Sales and Customer Success representatives onto the platform
- Certify and sign off on completed internal training programs
- Collaborate with Marketing on technical presentations and materials
- Evaluate Sales and Customer Success strategies and recommend adjustments
- Liaise with Executive Leadership on training, strategy, and product roadmap
- Prepare ad hoc reports
- Assist with maintaining Salesforce and HubSpot databases
Requirements
What you’ll need- 5+ years’ experience in a Sales Engineer or pre-sales role
- 5+ years’ experience providing technical support within a SaaS environment
- Experience working within construction technology or the construction industry is an absolute plus
- Experience working in a technical, production-driven environment
- Bachelor’s Degree in Business, Marketing, Computer Science, or a related field is preferred
- Strong experience with Salesforce, Help Scout, HubSpot, or similar programs preferred
- Strong, active analytical curiosity and creativity, as well as flexible critical thinking and problem-solving abilities
- Solid computer skills, including Microsoft Office, Excel, and PowerPoint
- Ability to flexibly travel 50% as business dictates
- Ability to prioritize and multitask in a fast-paced environment
- Positive attitude with a strong desire to learn and stay abreast of changes to the platform
- Must currently live in or be willing to relocate to Texas
Benefits
Comp & perks- Full-time opportunity
- Remote work; must be based in or willing to relocate to Texas
- Competitive compensation package and commission plan offered
- Robust, low-cost benefit packages
- Benefit coverage begins on the first date of employment
- Paid Time Off
- Volunteer Time Off
- Dependent Care
- 401k match
- Employee referral bonuses