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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical sales support and training, with a strong focus on customer engagement and consultative selling in a SaaS environment. Proficient in managing software demonstration environments and collaborating cross-functionally to address customer needs and product changes.
Highest-signal resume keywords
Technical Sales SupportSaaS Technical SupportSalesforce ProficiencyConsultative SellingConstruction Technology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Sales SupportSaaS Technical SupportSalesforce ProficiencyHelp Scout ExperienceHubSpot ExperienceMicrosoft Office SkillsAnalytical Problem-SolvingSoftware Demonstration ManagementTraining Program CertificationAd Hoc Reporting
Soft Skills
Self-MotivatedAdaptableService OrientationAnalytical CuriosityPositive Attitude
Tools & Technologies
SalesforceHelp ScoutHubSpotMicrosoft OfficeExcelPowerPoint
Industry Keywords
Construction TechnologySaaS EnvironmentTechnical SupportProduct RoadmapCustomer Success
About the role
Key responsibilities & impact- Provides technical sales support to the Sales Team by actively participating in all aspects of the sales cycle, including product demonstrations.
- Answers prospective customer questions and fully conveys the technical capacities of our platform.
- Builds and maintains software demonstration environments per specifications.
- Employs a consultative approach to better understand and address prospective customers’ pain points.
- Works with Customer Success to field and address technical support questions from existing customers as needed.
- Collaborates cross-functionally with Engineering and Product to stay abreast of all platform-specific changes and resolve customer issues.
- Stays aware of the product roadmap, hardware products, and new feature rollouts.
- Serves as the company’s SME on platform-specific features and functionalities.
- Leads product-specific support and training internally.
- Onboards newly hired Sales and Customer Success Representatives onto the platform.
- Certifies and signs off on internal training programs.
- Collaborates with Marketing to revise technical presentations and materials.
- Evaluates Sales and Customer Success strategies and recommends adjustments.
- Liaises with Executive Leadership on internal training, strategy, and product roadmap.
- Performs ad hoc reporting.
- Assists with maintaining Salesforce and HubSpot databases.
Requirements
What you’ll need- 5+ years’ experience in a Sales Engineer or pre-sales role.
- 5+ years’ experience providing technical support within a SaaS environment.
- Experience working within construction technology or the construction industry is an absolute plus.
- Experience working in a technical, production-driven environment.
- Bachelor’s Degree in Business, Marketing, Computer Science, or a related field is preferred.
- Strong experience with Salesforce, Help Scout, HubSpot, or similar programs preferred.
- A self-motivated and adaptable person with a strong service orientation and a “do what it takes” attitude.
- Strong, active analytical curiosity and creativity, as well as flexible critical thinking and problem-solving abilities.
- Solid computer skills (Microsoft Office, Excel, PowerPoint, etc.).
- Ability to flexibly travel 50% as business dictates.
- Ability to prioritize and multitask in a fast-paced environment.
- Positive attitude with a strong desire to learn and stay abreast of changes to our platform.
Benefits
Comp & perks- Full-time opportunity
- Competitive compensation package and commission plan offered.
- Robust, low-cost benefit packages are offered.
- Benefit coverage begins on the first date of employment.
- Paid Time Off and Volunteer Time Off are offered.
- Dependent Care offered.
- 401k match.
- Employee referral bonuses.
