Customer Success Manager – Enterprise

Tenzai

. Act as the principal advocate and trusted advisor across the customer portfolio .

Posted 11/9/2026full-timeBoston • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the cybersecurity domain, focusing on driving customer onboarding, product adoption, and account expansion. Possesses strong project management skills and the ability to communicate effectively with executive-level stakeholders.

Highest-signal resume keywords

Customer Success ManagementProject ManagementCybersecurity PrinciplesAccount ExpansionExecutive-Level Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding WorkflowsHealth Scoring FrameworksVulnerability ManagementPenetration TestingAnalytical Problem-Solving

Soft Skills

Articulate CommunicationRelationship BuildingAdaptabilityCollaborationCustomer Advocacy

Tools & Technologies

TenzaiOWASP Top 10AI Security Risks

Certifications & Qualifications

CISSPCCSPOSCPCompTIA Security+

Industry Keywords

CybersecurityPost-Sales FunctionsEnterprise AccountsAccount ManagementCustomer Lifecycle

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Act as the principal advocate and trusted advisor across the customer portfolio
Guide customers through each phase of their Tenzai experience
Drive customer onboarding and growth using project management practices
Establish milestones, assist with application setup, ensure successful initial Tenzai scans, and verify remediation results
Collaborate with security executives to develop strategic success plans
Demonstrate ROI through routine business reviews
Track account health and product adoption, identify risks early, and manage critical escalations to resolution
Champion customer needs internally by articulating feature-request business value and driving prioritization
Partner with Support, Operations, and Product teams
Build relationships across key accounts to foster product adoption and unlock expansion opportunities
Help design foundational Customer Success operations, including onboarding workflows, health scoring frameworks, and repeatable playbooks

Requirements

What you’ll need

5+ years of experience in post-sales functions such as Customer Success or Account Management
Preferably experience in the cybersecurity domain
Demonstrated success guiding enterprise accounts across the complete customer lifecycle, driving renewals and account expansion
Strong foundational understanding of IT, networking, and cybersecurity principles
Ability to lead onboarding and technical sessions with customers
Executive-level business acumen to communicate value and align security results with business objectives
Exceptional project management and analytical problem-solving skills
Poised, articulate written and verbal communication skills, especially when handling account escalations
Ability and willingness to travel approximately once per month to client sites across North America
Ability to thrive in a fast-moving startup culture with high autonomy and evolving priorities
Knowledge of cybersecurity practices and principles; relevant certifications such as CISSP, CCSP, OSCP or CompTIA Security+ are nice to have
Familiarity with OWASP Top 10, penetration testing, vulnerability management, and AI security risks such as prompt injection is nice to have
Offensive security experience such as pentesting, red teaming, bug bounty or CTFs is nice to have

Benefits

Comp & perks

Opportunity to work on mission-critical cybersecurity problems
Opportunity to help define a new category in cybersecurity
High autonomy and ownership in a fast-moving startup culture
Work with a small team of exceptional people and veteran security experts
Opportunity to create immediate impact
Thoughtful collaboration and continuous learning
Team lunches