Customer Support Specialist

Tephra Solar

. Answer client enquiries regarding system performance, payment and time frame of installation .

Posted 11/12/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client communication and support, utilizing CRM and ticketing systems to enhance customer experience and resolve issues efficiently. Proficient in managing remote customer interactions and maintaining accurate documentation.

Highest-signal resume keywords

CRM ExperienceTicketing Systems ProficiencyClient Communication SkillsRemote Customer SupportFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ExperienceTicketing Systems ProficiencyTroubleshooting SkillsDocumentation Skills

Soft Skills

Superb Communication SkillsSolution-Oriented ApproachEmpathic ApproachDisciplined Work Ethic

Industry Keywords

Start-UpsIT CompaniesProfessional ServicesInnovative Projects

About the role

Key responsibilities & impact

Answer client enquiries regarding system performance, payment and time frame of installation
Partner with internal Field & Operations to ensure a positive client experience
Answer customer enquiries using CRM/ticketing systems via phone, email, live chat and SMS
Support homeowners with installation dates, permitting/inspection status, system monitoring, billing, and warranty coverage
Help users troubleshoot minor system monitoring warnings or account issues
Collaborate with scheduling, field workers, engineering and billing to escalate and resolve major service issues
Document client communications, issue status and resolutions in the CRM
Maintain accurate and up-to-date records

Requirements

What you’ll need

Experience in start-ups, IT companies, innovative projects or professional services
Experience supporting remote customers
Experience with CRM and Ticketing Systems
Fluency in English is a must
Other languages are a plus
Comfortable working remotely in a fast-paced setting
Disciplined, solution-oriented, and empathic approach
Superb communication skills

Benefits

Comp & perks

Home office environment
Opportunity to work in a creative, international environment
Training and professional growth
Energetic and team-oriented working environment
New work and opportunity around customer’s experience