Tephra Solar

Customer Support

• Answer client enquiries regarding system performance, payment and time frame of installation
• Partner with internal Field & Operations to ensure a positive client experience
• Answer customer enquiries using CRM/ticketing systems via phone, email, live chat and SMS
• Support homeowners with installation dates, permitting/inspection status, system monitoring, billing, and warranty coverage
• Help users troubleshoot minor system monitoring warnings or account issues
• Collaborate with scheduling, field workers, engineering and billing to escalate and resolve major service issues
• Document client communications, issue status and resolutions in the CRM
• Maintain accurate and up-to-date records

Explore Customer Support Specialist at Tephra Solar. Review requirements and application details.

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Customer Support Specialist