Operations Manager

Terminix

. Manage daily operations of specialists to provide superior customer service .

Posted 10/30/2026full-timeOcala • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing daily operations and developing a team of specialists to enhance customer service and financial performance. Proficient in training, mentoring, and coaching service professionals while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementTraining And MentoringFinancial Performance ManagementRoute-Oriented Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementFinancial Performance AnalysisClient Care ManagementAppointment SchedulingQuality-Control Audits

Soft Skills

Excellent Communication SkillsCoaching SkillsFlexibility

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Service EnvironmentClient VisitsBusiness DevelopmentRevenue GrowthExpense Control

About the role

Key responsibilities & impact

Manage daily operations of specialists to provide superior customer service
Direct staff in operations, service, and client care
Manage basic financial performance, including revenue growth and expense control
Travel daily throughout the territory to visit clients, assist specialists, and partner with sales on business development
Train, lead, and develop a team of specialists
Monitor and adjust scheduled appointments for efficiency
Manage field routing, client quality-control audits, and accounts
Submit weekly, monthly, and yearly reports

Requirements

What you’ll need

Bachelor’s degree preferred but not required
3–5 years in a management role with emphasis in customer service
Success in training, mentoring, and coaching service professionals
Excellent verbal and written communication skills
Previous experience in a route-oriented, service environment is a plus
Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
Valid driver’s license from state of residence
Ability to work a flexible schedule, including early mornings and weekends when needed

Benefits

Comp & perks

Benefits start Day 1 for Full-Time Colleagues with no waiting period
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility-focused workplace
Performance incentives offered for many roles