Terminix

Inside Sales

• Sell and upsell Pest Management Services and Products to residential prospects and current clientele
• Execute the company-designed sales process professionally, profitably, and ethically
• Meet or exceed baseline sales targets and KPIs while maintaining customer-focused service
• Manage inbound daily sales calls
• Maintain a 60% or better closing rate and convert customer call-ins into the Year Round Protection Plan
• Achieve and exceed monthly baseline sales targets
• Execute the Inside Sales 6 Step Sales Approach
• Follow up on Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours
• Re-solicit single-purchase customers to convert them into the Year Round Protection Plan
• Execute residential campaigns for new and existing customers
• Execute outbound and SMS campaigns as needed
• Handle 12–15 calls per hour
• Meet or exceed an average monthly call quality score above 75%

Inside Sales Representative

Inventory Specialist

• Oversee all daily inventory activities, ensuring accuracy, efficiency, and compliance with company policies and procedures
• Perform inventory audits and collaborate with procurement to maintain optimal inventory levels
• Review and adjust inventory errors
• Complete monthly inventory reconciliation across 51 inventory locations
• Reconcile inventory levels and products consumed between SF and NAV
• Upload annual price adjustments
• Maintain the Early Termination log
• Record transfers between locations
• Review posting and integration status of SF lines and correct hang-ups
• Adjust inventory for positive adjustments on work orders completed in prior months
• Balance the Transfer G/L account
• Review auto-posted work orders for inventory and expense adjustments
• Manage the inventory email box
• Work with the Director of Business Operations on month-end journal entries
• Oversee receiving, storage, and distribution of inventory items
• Maintain inventory control procedures, including cycle counting and physical inventories, to achieve 99%+ system accuracy
• Investigate and resolve stock count, variance, and system data discrepancies
• Record inventory movements using software
• Monitor inventory levels for shortages or excess
• Identify process improvements in inventory handling, stocking, and tracking
• Ensure compliance with safety regulations and company standards
• Generate and analyze daily, weekly, and monthly inventory reports for management
• Coordinate with other departments to facilitate material flow
• Ensure physical security and organization of the inventory storage area

Account Executive

• Offer commercial services including interior plant design, ambient scenting, and commercial wall art
• Use cold calling skills to meet clients and present service ideas
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Craft territory development strategies to exceed sales targets
• Learn and maintain knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate with internal departments to maximize growth opportunities
• Ensure delivery of outstanding service solutions

General

• Visit various customer sites each day to provide plant care
• Groom, rotate, water, prune, trim, and remove debris from planters
• Gauge soil moisture with a soil probe and fertilize as needed
• Prevent water or moisture damage to floors, walls, carpet, furniture, and surrounding areas
• Apply appropriate amounts of water based on lighting conditions and plant requirements
• Keep plants and display containers clean and free of dust and debris
• Keep plants free from diseases and insects
• Maintain the appearance of top dressing and other ornamental elements
• Recognize and communicate additional Ambius product needs
• Assist with interior and exterior plantscape installations, including container gardens and wall-mounted systems
• Assist with holiday decoration installations and seasonal removals
• Maintain scenting and air purification equipment
• Drive a service van/truck in urban and rural settings
• Communicate effectively and resolve problems
• Safely operate ladders and use pruners, scissors, and other sharp tools

Plant Care Specialist

Operations

• Lead and oversee field operations, including aquatic vegetation management, water quality monitoring, fishery management, and erosion control projects
• Manage and motivate technicians and seasonal staff
• Provide guidance, training, and support to field crews
• Serve as the primary client contact at project sites
• Maintain client relationships, address concerns, provide project updates, and ensure customer satisfaction
• Implement quality-control measures and conduct inspections and audits
• Promote safety protocols, identify hazards, conduct safety meetings, and ensure regulatory compliance
• Manage equipment, materials, and manpower to optimize project outcomes and minimize costs
• Coordinate equipment maintenance and repair schedules
• Assist with project budgets, monitor expenditures, identify cost-saving opportunities, and keep projects within budget
• Ensure compliance with environmental regulations and permits
• Implement environmentally sustainable practices and minimize the ecological footprint of field operations

Operations Manager

Data Entry

• Create new billing accounts within the system to ensure accurate customer records
• Compare property address data across multiple spreadsheets and the system of record to identify and log billing rebate matches
• Update billing rebate reports monthly and quarterly
• Log in to National Account customer portals to monitor and track technician service activity
• Identify incomplete service work orders and flag them for follow-up
• Compile and distribute weekly spreadsheets for supervisors
• Ensure all work orders are completed and ready for billing
• Maintain data accuracy across Microsoft Excel and Google Sheets
• Process daily and monthly billing tasks

Inside Sales Representative

Inventory Specialist

Account Executive

Plant Care Specialist

Operations Manager

Data Entry Coordinator