Customer Service Representative

TerminixSIS India

. Handle inbound customer inquiries about service, scheduling, billing, account management, and general support .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first-contact resolution and customer satisfaction. Proficient in using CRM systems and technology platforms to manage inquiries and maintain accurate documentation.

Highest-signal resume keywords

Customer Service ExperienceCRM Technology ExperienceProblem-Solving SkillsVerbal And Written Communication SkillsAbility To Upsell Products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ProcessesMicrosoft OfficeGoogle Suite ToolsTyping Speed Of At Least 25 Words Per MinuteAbility To Navigate Multiple Applications

Soft Skills

Active ListeningEmpathyProfessionalismAdaptabilityInterpersonal Communication

Tools & Technologies

CRM SystemsContact Center TechnologyWindows Operating System

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Inbound Customer InquiriesFirst-Contact ResolutionCustomer SatisfactionConsultative ApproachQuality Standards

About the role

Key responsibilities & impact

Handle inbound customer inquiries about service, scheduling, billing, account management, and general support
Deliver accurate, timely, and effective resolutions while providing a high-quality customer experience
Own customer concerns and focus on first-contact resolution, satisfaction, and retention
Identify opportunities to upsell relevant products and services using a consultative approach
Offer and schedule Whole Home Inspections for qualifying customers
Build and maintain positive customer relationships through professional communication, empathy, and problem-solving
Use CRM systems and other technology platforms to access account information, document interactions, troubleshoot issues, and process requests
Collaborate with branch personnel and internal support teams to resolve service, scheduling, and account concerns
Follow policies, procedures, quality standards, and performance expectations
Maintain accurate documentation and efficient call handling

Requirements

What you’ll need

High school diploma or GED
General knowledge of company products, services, and customer service processes
Strong verbal, written, and interpersonal communication skills
Active listening, empathy, and professionalism
Ability to identify customer needs, resolve concerns, overcome objections, and recommend products and services consultatively
Strong problem-solving and critical-thinking skills
Ability to work in a fast-paced, high-volume contact center environment
Ability to navigate multiple computer systems and applications simultaneously
Ability to meet customer satisfaction, first-contact resolution, quality, productivity, and sales-related goals
Ability to adapt to changing business needs, processes, technology, and customer expectations
Flexible schedule including evenings, weekends, and holidays
Dependable attendance and punctuality
Private, dedicated workspace for remote work
Broadband internet with minimum speeds of 25 Mbps download and 5 Mbps upload, connectable via Ethernet
Distraction-free work environment during scheduled shifts
1–2 years of customer service experience preferred
Experience handling inbound customer inquiries and resolving concerns preferred
Experience recommending additional products or services and overcoming objections is a plus
Computer proficiency and ability to navigate multiple applications
Working knowledge of Microsoft Office, Word, Excel, Google suite tools, and Windows
CRM or contact center technology experience preferred
Typing speed of at least 25 words per minute preferred
Ability to quickly learn and adapt to new systems, technologies, and processes
Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally
Ability to sit for long periods and perform repetitive wrist, hand, and finger motions
Near-range visual acuity for detailed computer and documentation tasks
Ability to communicate clearly and receive detailed oral information
Must comply with drug-free workplace requirements

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues with no waiting period
Medical, Dental, Vision, Disability, and Life Insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Performance incentives may be offered
Health, safety, and flexibility-focused workplace
Remote work arrangement
Professional and personal growth opportunities