TerminixSIS India

Technician

• Perform industry-leading pest management services for residential customers
• Inspect client properties for pest infestations, damage, and entry points
• Identify pest types and determine appropriate treatments
• Apply approved pest control products, including chemicals, baits, and traps, in accordance with safety standards
• Educate customers on pest prevention and reducing future infestation risks
• Build customer relationships and schedule and confirm appointments
• Assist with sales to current customers and expand products to new customers
• Maintain, stock, and inspect pest control equipment
• Adhere to federal, state, and local pest control product and safety regulations
• Drive and safely operate a company-provided service vehicle
• Communicate with clients about pest control solutions

Pest Control Technician

Sales

• Sell the company’s pest management services and products to new and existing commercial customers
• Maintain customer-focused service to grow the business
• Call on hospitality, food and beverage processing, healthcare, retail, and other commercial market segments
• Complete comprehensive training on pest management services and products
• Inspect and identify infestations or potential infestations involving organisms, insects, birds, and other pests
• Create new business through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, and pest entries
• Sell pest control solutions and preventative maintenance based on assessment findings
• Craft territory development strategies to exceed sales targets
• Maintain knowledge of programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate with internal departments to maximize growth and deliver service solutions
• Complete daily activities and sales performance reporting in the company sales CRM

Commercial Sales Professional

• Conduct thorough inspections of commercial properties to identify pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps
• Educate customers on pest prevention and reducing future infestation risks
• Build customer relationships and schedule and confirm appointments
• Assist with sales to current customers and expand products to new customers
• Maintain, stock, and ensure proper working condition of pest control equipment
• Comply with local, state, and federal pest-control and safety regulations
• Drive and safely operate a company-provided service vehicle
• Perform pest management services for commercial customers
• Communicate pest-control solutions to clients

Commercial Technician Trainee

Account Executive

• Complete training modules and on-the-job training
• Learn product knowledge and sales techniques for the full suite of Terminix products
• Inspect and assess pest problems
• Suggest Terminix solutions according to company policy and pricing instructions
• Deliver exceptional customer service and follow up to ensure satisfaction
• Grow customer relationships and navigate commercial properties and management
• Handle delinquent accounts effectively
• Meet and greet potential customers to generate new branch business
• Prepare proposals and presentations that result in sales
• Serve as the face of Terminix in the local community
• Progress into management or other roles at Terminix

Financial Planning and Analysis

• Manage financial reporting and compliance functions for North America accounting results
• Establish and implement accounting policies and standards
• Ensure accurate month-end reporting to Group for consolidation
• Manage the financial reporting process, including Monthly Management Reporting
• Partner with FP&A and accounting leadership to report North America results accurately
• Consolidate commentary and complete monthly detailed flux analysis for executive reporting
• Complete monthly statements of cash flows according to accounting standards
• Partner with M&A on acquisitions, including valuation of acquired assets and assumed liabilities
• Meet with Internal Audit regarding operational and SOX audits, remediation plans, deficiencies, and control improvements
• Collaborate with FP&A on forecasts and analysis
• Implement automated solutions to streamline and standardize accounting reporting
• Assist with annual audits and liaise with external auditors
• Partner with Tax to ensure timely reporting and control execution
• Develop and coach staff members
• Manage assigned controls and ensure compliance with company policy using a risk-based approach
• Review balance sheet reconciliations and prepare fluctuation analysis for executive management
• Ensure security and integrity of financial information
• Evaluate processes and procedures, identify improvement opportunities, and advocate for change
• Collaborate across departments with Global and North American ELT members
• Perform other assigned duties

Manager, Financial Reporting

• Sell pest management services and products to new and existing commercial customers
• Maintain customer-focused service to grow the business
• Call on hospitality, food and beverage processing, healthcare, retail, and other market segments
• Complete comprehensive training on pest management services and products
• Inspect and identify infestations or potential infestations involving organisms, insects, birds, and other pests
• Prepare proposals and presentations that result in sales
• Create new business through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect commercial buildings for pests, harborage, and entry points
• Sell pest control solutions and preventative maintenance based on assessment findings
• Develop territory strategies to exceed sales targets
• Maintain knowledge of programs, protocols, pricing policies, and service offerings
• Collaborate with internal departments to maximize growth and deliver outstanding service solutions
• Complete daily activities and sales performance tracking in the company sales CRM

• Perform industry-leading pest management services for residential customers
• Conduct thorough inspections to identify pest infestations, damage, and entry points
• Determine the type of pest infestation
• Apply approved pest control products, including chemicals, baits, and traps
• Educate customers on pest prevention and reducing future infestation risks
• Build customer relationships and schedule and confirm appointments
• Assist with sales to current customers and expand products to new customers
• Maintain, stock, and ensure proper working condition of pest control equipment
• Follow local, state, and federal pest control and safety regulations
• Drive and safely operate a company-provided service vehicle

• Apply technical knowledge of pest-control chemicals and their use
• Follow federal, state, local, and company pest-control regulations and the Commercial Service manual
• Maintain and service route customers according to company standards
• Call the office daily as required and submit daily service reports
• Advise customers of potential problems
• Report service-route problems to management
• Maintain pesticide inventory and service records according to EPA standards
• Collect delinquent accounts
• Keep service equipment and vehicle clean and properly maintained
• Assist on other routes as directed
• Complete required training programs within prescribed time limits
• Perform other assigned duties

Commercial Pest Technician

Customer Support

• Handle inbound and outbound customer contacts through an omnichannel approach
• Solve customer needs and retain customers
• Answer routine inquiries and resolve problems requiring deviation from standard operating procedures
• Handle customer correspondence for service, scheduling, and billing inquiries
• Offer creative Home Inspection leads to qualifying customers
• Cultivate and maintain ongoing customer relationships
• Use computerized systems to identify customer needs, track contacts, gather information, and troubleshoot
• Communicate with branch personnel to resolve service and scheduling issues
• Initiate outbound customer service calls for various campaigns
• Handle incoming calls from technicians to provide support

Customer Service Representative

Outside Sales

• Sell pest management services and products to new and existing residential customers
• Assess customer needs through consultation and analysis of company products and services
• Visually inspect homes for pests, pest harborage, and pest entries
• Sell pest control solutions and preventative maintenance based on assessment findings
• Collaborate with the Customer Service Center, Inside Sales department, and Technicians
• Partner with the Branch Manager to identify revenue streams
• Develop proposals to resolve existing pest issues and propose additional household service enhancements
• Complete home diagrams using the Sales CRM
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations
• Complete daily activities and sales performance reporting using the company sales CRM

Outside Sales Professional

• Perform industry-leading pest management services for commercial customers
• Conduct thorough inspections of client properties to identify pest infestations, damage, and entry points
• Determine the type of pest infestation
• Apply approved pest control products, including chemicals, baits, and traps
• Provide preventative measures and educate customers on pest prevention
• Build customer relationships and schedule and confirm appointments
• Help with sales to current customers and expand products to new customers
• Maintain, stock, and ensure the good working condition of pest control equipment
• Adhere to local, state, and federal pest control and safety regulations
• Drive and safely operate a company-provided service vehicle
• Communicate with clients about pest control solutions

• Create route plans using work order data and route analysis software
• Communicate routes within assigned territories to service personnel
• Summarize and review plans daily with the Service Planning Supervisor
• Create daily summary reports and provide them to the supervisor
• Adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
• Analyze plans, resource availability, and territory data
• Maintain geographic codes, addresses, and customer information
• Report daily metrics to the Service Planning Supervisor and Branch Managers/Technicians
• Perform other duties as assigned
• Collaborate with planning and scheduling leaders, branch and service managers, technicians, contact center colleagues, North America managers and colleagues, and key customers

Planning Specialist, Customer Experience

• Conduct inspections to identify pest activity
• Perform pest control services for residential and commercial clients
• Install and maintain termite control systems
• Install Thermal Acoustical Pest Control (TAP) insulation
• Prepare and clean up job sites
• Assist with light construction projects, minor repairs, and replacements related to pest damage
• Explain services to customers, ensure satisfaction, and provide pest-control guidance
• Perform exclusion services and wildlife removal
• Set up and build exclusion traps
• Cut flashing and form hardware cloth to specifications
• Remove animals trapped in exclusion devices
• Work from rooftops in a safety harness as needed
• Complete production forms documenting services provided
• Participate in training and stay current on industry trends, technologies, and regulations
• Safely handle mechanical parts, vehicles, electrical current, heights, scaffolding, fumes, dust, and chemicals

Innovation Technician

• Sell and upsell pest management services and products to residential prospects and current clients
• Execute the company-designed sales process professionally, profitably, and ethically
• Meet or exceed baseline sales targets and key performance indicators
• Manage daily outbound sales call expectations
• Maintain a 35% or better closing rate and convert 60% or better of customer call-ins into the Year Round Protection Plan
• Follow the Inside Sales 6 Step Sales Approach
• Follow up on proposed/open orders and sold/proposed orders within 24 hours
• Re-solicit single-purchase customers to convert them to the Year Round Protection Plan
• Execute residential campaigns for new and existing customers
• Meet call volume standards of 15–20 calls per hour and 5–9 contacts per hour
• Achieve an average call quality score of at least 75%
• Support inbound call volumes as needed

Outbound Sales Representative

• Sell and upsell pest management services and products to residential prospects and current clientele
• Execute the company-designed sales process professionally, profitably, and ethically
• Meet or exceed baseline sales targets and key performance indicators
• Manage outbound daily sales calls
• Maintain a 35% or better closing rate
• Convert customer call-ins to 60% or better into the Year Round Protection Plan
• Follow up on proposed and sold orders within 24 hours
• Re-solicit single-purchase customers to convert them into the Year Round Protection Plan
• Execute residential campaigns for new and existing customers
• Maintain call volume standards of 15–20 calls per hour and 5–9 contacts per hour
• Meet or exceed an average call quality score of 75%
• Support inbound call volumes as needed
• Collaborate with IS leadership, call quality, training, customer service, field operations, IT support, excellence, and sales teams