Customer Service Representative

TerminixSIS India

. Handle inbound and outbound customer contacts through an omnichannel approach .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving abilities, while utilizing computerized systems for tracking and troubleshooting customer needs. Maintains ongoing customer relationships and supports service operations through collaboration with branch personnel.

Highest-signal resume keywords

Customer Service ExperienceOmnichannel CommunicationMicrosoft WordMicrosoft ExcelTyping Speed 25 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem SolvingRelationship BuildingCreative Thinking

Tools & Technologies

Computerized Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ContactsService InquiriesScheduling IssuesBilling InquiriesHome Inspection Leads

About the role

Key responsibilities & impact

Handle inbound and outbound customer contacts through an omnichannel approach
Solve customer needs and retain customers
Answer routine inquiries and resolve problems requiring deviation from standard operating procedures
Handle customer correspondence for service, scheduling, and billing inquiries
Offer creative Home Inspection leads to qualifying customers
Cultivate and maintain ongoing customer relationships
Use computerized systems to identify customer needs, track contacts, gather information, and troubleshoot
Communicate with branch personnel to resolve service and scheduling issues
Initiate outbound customer service calls for various campaigns
Handle incoming calls from technicians to provide support

Requirements

What you’ll need

High School Diploma or GED
1-2 years of customer service experience preferred
Ability to use a personal computer
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 25 wpm preferred
This company is a Drug Free workplace

Benefits

Comp & perks

Benefits start Day 1 for Full-Time Colleagues with no waiting period
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Performance incentives offered for many roles
Health, safety, and flexibility-focused workplace