Planning Specialist, Customer Experience

TerminixSIS India

. Create route plans using work order data and route analysis software .

Posted 9/28/2026full-timeRemote • Hawaii • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of routing and scheduling software systems, along with strong analytical skills and attention to detail. Proficient in Microsoft Office applications and effective communication, both verbal and written, to collaborate with various stakeholders.

Highest-signal resume keywords

Routing And Scheduling Software SystemsMicrosoft Office ApplicationsAnalytical SkillsVerbal And Written Communication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Routing And Scheduling SoftwareData AnalysisTerritory PlanningReport GenerationGeographic Code MaintenanceBusiness Document InterpretationRepetitive Task ManagementBasic Software Understanding

Soft Skills

Attention To DetailEffective InteractionPublic Speaking

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Service IndustryBranch Service DepartmentService PlanningCustomer Information Management

About the role

Key responsibilities & impact

Create route plans using work order data and route analysis software
Communicate routes within assigned territories to service personnel
Summarize and review plans daily with the Service Planning Supervisor
Create daily summary reports and provide them to the supervisor
Adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
Analyze plans, resource availability, and territory data
Maintain geographic codes, addresses, and customer information
Report daily metrics to the Service Planning Supervisor and Branch Managers/Technicians
Perform other duties as assigned
Collaborate with planning and scheduling leaders, branch and service managers, technicians, contact center colleagues, North America managers and colleagues, and key customers

Requirements

What you’ll need

Advanced knowledge of routing and scheduling software systems
Advanced knowledge of branch service department resources, territory structure, recurring-service planning, and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with Microsoft Office applications: Word, Excel, Outlook, and PowerPoint
Ability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other software needed for the role
Ability to interact effectively with co-workers and the public
Basic knowledge of company operating systems
High school diploma or GED, or equivalent combination of education and/or experience in the service industry
1–2 years of related experience as a dispatcher and/or customer service agent
Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally
Ability to sit for long periods while using office equipment
Ability to perform repetitive hand, wrist, and finger movements
Close visual acuity for detail-oriented activities, data analysis, computer-screen viewing, and reading
Drug-free workplace requirements

Benefits

Comp & perks

Benefits start Day 1 for Full-Time Colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility-focused workplace
Performance incentives may be offered