Planning Specialist, Customer Experience

TerminixSIS India

. Use route analysis software and work-order data to create effective daily and weekly tactical route plans .

Posted 10/14/2026full-timeRemote • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of routing and scheduling software systems, along with strong analytical skills and attention to detail. Effectively communicates with internal and external stakeholders while managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Routing And Scheduling SoftwareAnalytical SkillsMicrosoft Office ApplicationsCustomer Service ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Routing And Scheduling SoftwareAnalytical SkillsMicrosoft Office ApplicationsData AnalysisTerritory Planning

Soft Skills

Verbal CommunicationWritten CommunicationAttention To DetailInterpersonal SkillsAbility To Work Under Pressure

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointTexting Software

Industry Keywords

Service IndustryDispatcher ExperienceBranch Service DepartmentCustomer InteractionBusiness Document Interpretation

About the role

Key responsibilities & impact

Use route analysis software and work-order data to create effective daily and weekly tactical route plans
Adjust territory plans for assigned branch locations
Analyze plans, resource availability, and territory data
Maintain geographic codes, addresses, and customer information
Report daily metrics to the Service Planning Supervisor and Branch Managers/Technicians
Communicate routes within assigned territories to service personnel
Summarize and review plans daily with the Service Planning Supervisor
Create daily summary reports and provide them to the supervisor
Collaborate with planning and scheduling leaders, branch managers, service managers, technicians, contact-center colleagues, North America managers, and key customers
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED, or equivalent combination of education and/or experience in the service industry
1–2 years of related experience as a dispatcher and/or customer service agent
Advanced knowledge of routing and scheduling software systems
Advanced knowledge of branch service department resources, territory structure, recurring-service planning, and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with Microsoft Office applications: Word, Excel, Outlook, and PowerPoint
Ability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other software needed for the role
Ability to effectively interact with coworkers and the public
Basic knowledge of company operating systems
Ability to influence internal and external stakeholders
Ability to work under pressure while maintaining sound judgment and attention to detail
Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally
Ability to sit for long periods while using computers, phones, and other office equipment
Close visual acuity for detail-oriented data preparation, analysis, computer-screen viewing, and reading
Must be able to work inside building environments
Must agree to receive initial application-related text messages, with the option to change preferences or opt out after the initial message

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility-focused workplace
Performance incentives may be offered
Promotion-from-within opportunities