Senior Planning Specialist, Customer Experience

TerminixSIS India

. Create long-term strategic route plans for branches within the assigned region .

Posted 9/22/2026full-timeRemote • Alabama • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of routing and scheduling software systems, along with strong analytical skills to optimize territory plans and ensure efficient resource allocation. Proven ability to engage with stakeholders and maintain data accuracy while coordinating multiple tasks effectively.

Highest-signal resume keywords

Routing And Scheduling Software SystemsData AnalysisStakeholder EngagementMS Office ApplicationsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Route PlanningTerritory OptimizationData AccuracyResource Availability AnalysisQuality AssuranceGeographic Code MaintenanceRevenue PlanningService PlanningBranch CoordinationSpecial Services Planning

Soft Skills

Outstanding Communication SkillsAttention To DetailPersonal AccountabilityInfluencing SkillsStrong Work Ethic

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Service IndustryBranch DepartmentsPlanning SpecialistsSchedulersCustomer Information Management

About the role

Key responsibilities & impact

Create long-term strategic route plans for branches within the assigned region
Analyze plan efficiency, resource availability, and territory plan optimization
Engage with Region Directors and Branch Leadership to ensure data accuracy and reporting
Create effective monthly, weekly, and daily route plans using route analysis software
Create, quality-assure, implement, and adjust route plans for all supported regional routes
Maintain geographic codes, addresses, and customer information
Coordinate with Planning Specialists and Schedulers to ensure tasks are performed timely and accurately
Coordinate with branches on plan and territory updates to maximize route efficiency
Ensure proper setup of territories and planning inputs
Use revenue plans and targets to ensure sufficient work is scheduled for branches
Ensure branches have sufficient work assigned to meet or exceed financial plans
Coordinate new branch openings, moves, splits, and closures
Plan special services such as TC Bait Conversions, new product line implementations, and pilots
Coordinate with Planning & Scheduling leadership, regional and branch leaders, contact center colleagues, technicians, customers, and other stakeholders

Requirements

What you’ll need

Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations
Knowledge of the company’s branch departments, mission, territory structure, and advanced planning preferred
Advanced knowledge of routing and scheduling software systems
Advanced knowledge of the company’s branch service department, resources, territory structure, recurring service planning, and schedule availability for unplanned demand
Advanced skills with MS Office applications: Word, Excel, Outlook, and PowerPoint
Advanced knowledge of the company’s operating systems
Ability to manage multiple, repetitive tasks
Ability to effectively interact with co-workers and the public
Outstanding communication skills and ability to influence internal and external stakeholders
Strong drive, work ethic, personal accountability, sound judgment, and attention to detail
Highest standards of integrity and ability to build trusting relationships
High school diploma or GED, or equivalent combination of education and/or experience in the service industry
2+ years of related experience as a dispatcher and/or customer service agent
Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally
Ability to sit for long periods while using computers, phones, and other office equipment
Ability to perform repetitive hand, wrist, and finger motions, including typing
Spoken and written communication abilities sufficient to exchange and receive detailed information
Close visual acuity for detail-oriented activities, data analysis, computer use, and reading
Must comply with drug-free workplace requirements

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility-focused workplace
Performance incentives offered for many roles