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About the role
Key responsibilities & impact- Maintain online menus in Dutchie POS and Dutchie Ecommerce across multiple locations
- Audit menus against POS and inventory data to identify and correct discrepancies, missing products, duplicates, and incorrect information
- Handle product listing updates, accessory listings, and new product setup
- Maintain menu standards for naming, categorization, and images
- Review and edit product and strain descriptions to comply with state advertising and cannabis regulations
- Build and maintain menu maintenance checklists and process documentation
- Intake, triage, and track store requests and customer complaints about the web experience
- Escalate complex site bugs, complaints, and menu issues to senior marketing staff
- Open and manage support tickets with ecommerce and web providers from start to resolution
- Submit bug reports with reproduction steps, screenshots, and expected results; verify released fixes
- Maintain ticket logs with status, owner, and resolution
- Support scheduled desktop and mobile website and ecommerce menu QA
- Cross-train on Jane Ecommerce and provide backup for Jane menu maintenance
- Support setup and monitoring of GA4 and Google Search Console
- Support website content updates, ecommerce analysis, and the Terpli tool as trained
- Provide coverage during vacations and escalations as needed
Requirements
What you’ll need- High school diploma or equivalent required
- 1 to 3 years of cannabis industry experience, such as inventory management, menu or ecommerce support, or cannabis retail operations
- Experience with data entry, platform support, or compliance
- Dutchie POS experience strongly preferred
- Experience maintaining a product catalog, menu, or inventory data is a plus
- Comfortable learning new software quickly
- Comfortable with Excel or Google Sheets for menu audits and product lists, including sorting, filtering, and comparing lists
- Strong written communication and proofreading skills for editing product copy
- Ability to clearly document website and menu issues, including steps to reproduce and screenshots
- Familiarity with Asana or similar project tools is a plus
- Must be 21 years of age or older
- Must pass a background check per applicable state cannabis regulations
- Must obtain and maintain state cannabis agent registration or badging if required for the role
- Availability for occasional weekend or after-hours support as needed
- Highly detail-oriented, methodical, organized, and able to prioritize multiple requests and escalate issues appropriately
Benefits
Comp & perks- Minimal travel, as needed (expensed)
- Training provided for Dutchie Ecommerce and Jane
- Full-Time, Remote work arrangement