Supervisor, Internal Sales

Terumo Medical Corporation

. Mentor, plan, and coordinate the Internal Sales Specialist team .

Posted 10/30/2026full-timeSomerset • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales coordination, customer relationship management, and team leadership within the pharmaceutical or medical device industry. Proficient in training, mentoring, and streamlining operational processes to enhance customer service efficiency and team performance.

Highest-signal resume keywords

Sales CoordinationCustomer Relationship ManagementTeam LeadershipTraining and MentoringPharmaceutical Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Opportunity QualificationPre-Call PlanningCall ControlAccount DevelopmentTime ManagementFinancial CalculationsCRM Software ProficiencySales Principles KnowledgeMicrosoft Word ProficiencyMicrosoft Excel Proficiency

Soft Skills

Exceptional Communication SkillsProblem IdentificationObjection ResolutionAttention to DetailMultitasking Ability

Industry Keywords

Pharmaceutical IndustryMedical Device ExperienceSales TechniquesCustomer Service TrendsOperational Efficiency

About the role

Key responsibilities & impact

Mentor, plan, and coordinate the Internal Sales Specialist team
Deliver professional customer service to accounts
Support Business Development Managers during day-to-day business
Facilitate PSD Strategic Accounts and support BDM Strategic Opportunities
Train and guide Inside Sales Specialists
Coordinate team organization, staffing, and operational activities
Train new hires on systems, PSD processes, and procedures
Facilitate team goals, objectives, priorities, and procedures
Streamline procedures and improve internal communications and customer service efficiency
Resolve issues and keep customers and Business Development Managers informed of order status and potential problems
Direct, coordinate, and review work plans and projects; monitor workflow and evaluate procedures
Coach, mentor, develop associates, and provide performance-management feedback
Maintain order-processing records and ensure correct CRM use
Ensure correct invoicing and credit control and maintain customer documents
Provide administrative support to sales, marketing, and Customer Service teams
Liaise with delivery planners, quality assurance, and other departments
Answer product-related issues and escalate queries when outside scope
Respond to sales issues and escalate queries to Senior Business Development Managers
Maintain and support selected Strategic Accounts and Opportunities
Collaborate with Management, Regulatory, TE, TC, TPC, and Account Managers on strategic sales approaches and technical document requests
Support BDMs with RFI and RFP responses
Support marketing meetings, trade shows, exhibits, and events as requested
Make outbound follow-up calls and emails regarding purchase orders, forecasts, order status, and related activities
Coordinate with TE, TPC, and TC associates on order, product, and project status
Build relationships with key account customers, internal stakeholders, partners, and management
Provide backup services to Internal Sales Specialists
Attend customer service-related meetings as the first representative
Raise operational issues, propose solutions, and stay current on customer-service trends and innovations

Requirements

What you’ll need

Bachelor’s degree and minimum 5 years of direct work experience in a sales/telesales/administrative capacity required, or equivalent combination of education and work experience required
Prior pharmaceutical industry experience or medical device experience preferred
Experience coaching, training or supervising others preferred
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management required
Experience with customer relationship management and CRM software required
Prior experience qualifying opportunities with new and existing customers preferred
Proficiency in Word, PowerPoint and Excel
Knowledge of sales principles, methods, practices, and techniques
Strong problem identification and objection resolution skills
Ability to build and maintain lasting customer relationships
Exceptional verbal and written communication, listening, and presentation skills
Strong attention to detail and ability to multitask and prioritize activities
Ability to perform financial calculations and conversions with Euro and Yen
Ability to understand financial figures and add monthly forecasts to sales templates
Ability to work individually and as part of a team

Benefits

Comp & perks

Annual bonus
Paid vacation
Paid holidays
Health benefits
Dental benefits
Vision benefits
401(k) with matching contributions
Tax advantage savings accounts
Legal plan
Voluntary life and AD&D insurance
Voluntary long-term disability
Short term disability
Critical illness and accident insurance
Parental leave
Personal leave
Tuition reimbursement
Travel assistance
Employee assistance program
Career development and skills deepening encouraged
Collaborative, respectful and resilient team environment