Supervisor, Internal Sales

Terumo Medical Corporation

. Mentor, plan and coordinate the Internal Sales Specialist team .

Posted 10/30/2026full-timeSomerset • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales coordination, customer relationship management, and team leadership within the pharmaceutical or medical device industry. Proficient in training, mentoring, and streamlining operational processes to enhance customer service efficiency.

Highest-signal resume keywords

Bachelor's Degree5+ Years Sales ExperienceCRM Software ProficiencyCoaching and Training ExperiencePharmaceutical Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Opportunity QualificationPre-Call PlanningCall ControlAccount DevelopmentTime ManagementFinancial CalculationsSales PrinciplesExcel ProficiencyWord ProficiencyPowerPoint Proficiency

Soft Skills

Exceptional Communication SkillsProblem IdentificationObjection ResolutionAttention to DetailMultitasking Ability

Industry Keywords

Sales/TelesalesCustomer ServiceInternal Sales SpecialistStrategic AccountsBusiness Development ManagersOperational ActivitiesCustomer Relationship ManagementMedical Device ExperiencePharmaceutical IndustryTeam Coordination

About the role

Key responsibilities & impact

Mentor, plan and coordinate the Internal Sales Specialist team
Deliver first-class, professional customer service to accounts
Support Business Development Managers during day-to-day business
Facilitate PSD Strategic Accounts and support BDM Strategic Opportunities
Coordinate team organization, staffing and operational activities
Train new hires on systems, PSD processes and procedures
Facilitate team goals, objectives, priorities and procedures
Streamline existing procedures and establish new procedures to improve internal communications and customer service efficiency
Resolve issues and keep customers and Business Development Managers informed of order status and potential problems
Direct, coordinate and review work plans for Internal Sales activities and projects
Monitor workflow and evaluate work methods and procedures
Coach, mentor, develop associates and provide performance-management feedback
Maintain order-processing records and ensure correct CRM use
Ensure correct invoicing and credit control and maintain customer documents
Provide administrative support to sales, marketing and Customer Service teams
Liaise with delivery planners, quality assurance and other departments
Answer product-related issues and escalate out-of-scope queries
Respond to sales issues and escalate complex queries to Senior Business Development Managers
Maintain and support select Strategic Accounts and Opportunities
Collaborate with Management, Regulatory, TE, TC, TPC and Account Managers on strategic sales approaches and technical document requests
Support BDMs with RFI and RFP responses
Support marketing meetings, trade shows, exhibits and events as requested
Make outbound follow-up calls and emails regarding purchase orders, forecasts, order status and related activities
Coordinate with TE, TPC and TC associates on order, product and project status
Build relationships with key account customers, internal stakeholders, partners and management
Provide backup services to Internal Sales Specialists
Attend customer service-related meetings as the first representative
Organize and motivate team members and provide moral support
Raise operational issues with management and propose solutions
Attend professional group meetings and stay current on customer-service trends and innovations
Perform other job-related duties as assigned

Requirements

What you’ll need

Bachelor’s degree and minimum 5 years of direct work experience in a sales/telesales/administrative capacity required, or equivalent combination of education and work experience required
Prior pharmaceutical industry experience or medical device experience preferred
Experience coaching, training or supervising others preferred
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management required
Experience with customer relationship management and CRM software required
Prior experience qualifying opportunities with new and existing customers preferred
Proficient in Word, PowerPoint and Excel
Knowledge of sales principles, methods, practices, and techniques
Strong problem identification and objection resolution skills
Ability to build and maintain lasting relationships with customers
Exceptional verbal and written communication, listening and presentation skills
Strong attention to detail and ability to multitask and prioritize activities
Ability to perform financial calculations and conversions with Euro and Yen
Ability to understand financial figures and add monthly forecasts to sales templates
Ability to work individually and as part of a team

Benefits

Comp & perks

Annual bonus
Paid vacation
Paid holidays
Health benefits
Dental benefits
Vision benefits
401(k) with matching contributions
Tax advantage savings accounts
Legal plan
Voluntary life and AD&D insurance
Voluntary long-term disability
Short term disability
Critical illness and accident insurance
Parental leave
Personal leave
Tuition reimbursement
Travel assistance
Employee assistance program
Personal growth and career skill development encouragement