Customer Success Manager

Teton

. Own outcomes at senior living communities, including fewer falls, faster response, appropriate care levels and revenue, and sustained adoption .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success management, focusing on measurable adoption and retention results while effectively communicating with senior stakeholders and frontline staff. Proficient in data analysis to drive customer outcomes and health in senior living and healthcare environments.

Highest-signal resume keywords

Customer Success ManagementData FluencyStakeholder EngagementChange ManagementHubSpot Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationRelationship BuildingCuriosity

Tools & Technologies

HubSpotNotionCustomer Success Tools

Industry Keywords

Senior LivingPost-Acute CareLong-Term CareHealthcare Providers

About the role

Key responsibilities & impact

Own outcomes at senior living communities, including fewer falls, faster response, appropriate care levels and revenue, and sustained adoption
Investigate falls, identify patterns, and ensure care leaders follow through on needed changes
Prepare client reviews showing measurable impact in customer data
Run community kickoffs, staff and family sessions, and training
Embed Teton into daily routines, care plans, and shift huddles
Monitor customer health, act on risks, and escalate with a plan
Maintain account health and activity in HubSpot
Build relationships with Executive Directors, Directors of Nursing, care staff, and operator leadership
Surface customer insights, take positions, and establish clear next steps
Bring client feedback to Product and share learnings across the team
Partner with Account Management, Clinical Solutions, Deployment, Support, and Product
Take over communities at go-live with a clean handoff
Meet quarterly targets for customer outcomes, health, adoption, and experience

Requirements

What you’ll need

Customer Success or comparable post-sale experience managing a book of customers with measurable adoption and retention results
Strong data fluency; ability to interpret usage and outcome data and tie it to customer priorities
Confidence working with senior stakeholders and frontline staff
Excellent written and verbal communication; concise, structured and customer-ready
Experience in a startup or scale-up, with comfort working at pace and through change
Preferred: experience in senior living, post-acute or long-term care, or with other healthcare providers
Preferred: experience driving change management with frontline teams
Preferred: familiarity with HubSpot, Notion, and modern Customer Success tools
Curiosity about AI, computer vision, and how new technology lands on the floor

Benefits

Comp & perks

Participation in the warrant program
401(k) plan
Paid time off
Health insurance
Work with state-of-the-art technology in a pioneering field
Vibrant, learning-focused work environment
Steep learning curves and ongoing opportunities to expand your skill set
Hands-on environment with support and continuous learning
Opportunity to make an impact on the world