Teton

Customer Success Manager

• Own the customer journey from contract signing through site planning, implementation, onboarding, and expansion
• Coordinate successful on-site installation of Teton’s hardware with the technical project manager, IT, Estate planning, and care staff
• Develop strong relationships with front-line customers, including joining night shifts and travelling around Jutland
• Partner with product and engineering teams to calibrate and troubleshoot
• Provide excellent customer service and resolve issues promptly and professionally
• Partner with business development teams to run successful QBRs and identify and capitalise on expansion opportunities
• Contribute to product and service improvements based on customer feedback and needs

Customer Success Manager – Maternity Cover

• Manage the customer journey from contract signature through site planning, implementation, onboarding, and expansion
• Coordinate successful on-site installation of Teton hardware with the technical project manager, IT, Estate Planning, and care staff
• Develop strong relationships with front-line customers and solve customer problems, including joining night shifts and travelling around Jutland
• Partner with product and engineering teams to calibrate and troubleshoot solutions
• Provide excellent customer service and resolve issues promptly and professionally
• Partner with business development teams to run successful QBRs and identify expansion opportunities
• Contribute to product and service improvements based on customer feedback and needs