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Teton

Customer Success Manager – Maternity Cover

Teton

. Own the customer journey from contract signing through site planning, implementation, onboarding, and expansion .

Posted 9/29/2026contractDenmarkMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer journey management, from onboarding to expansion, with a strong focus on relationship building and customer service in the care sector. Proficient in onboarding, training, and collaborating with cross-functional teams to enhance product and service offerings based on customer feedback.

Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceElderly Care BackgroundFluent Danish SpeakerStrong Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
OnboardingTrainingSite PlanningImplementationTroubleshootingCustomer Relationship Management
Soft Skills
ProactivePassionateCuriousOutgoingStrong Structuring Abilities
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Customer JourneyCare SectorTechnical Project ManagementBusiness DevelopmentCustomer Feedback

About the role

Key responsibilities & impact
  • Own the customer journey from contract signing through site planning, implementation, onboarding, and expansion
  • Coordinate successful on-site installation of Teton’s hardware with the technical project manager, IT, Estate planning, and care staff
  • Develop strong relationships with front-line customers, including joining night shifts and travelling around Jutland
  • Partner with product and engineering teams to calibrate and troubleshoot
  • Provide excellent customer service and resolve issues promptly and professionally
  • Partner with business development teams to run successful QBRs and identify and capitalise on expansion opportunities
  • Contribute to product and service improvements based on customer feedback and needs

Requirements

What you’ll need
  • Experience as a Customer Success Manager in SaaS or other tech enabled services
  • Background in the care sector, for example in elderly care, or a social science background, for example in anthropology or sociology
  • Proactive, passionate, and comfortable working in a dynamic team
  • Enjoy visiting customers regularly and committed to understanding their needs
  • Adept at onboarding and training new users
  • Excited about implementing solutions and initiating new customer relationships
  • Strong structuring and planning abilities
  • Curious and outgoing profile with excellent interpersonal skills
  • Based in Jutland and comfortable travelling to customers; some customer visits may require overnight stays
  • Must have a valid drivers license
  • Must speak Danish fluently and be proficient in English

Benefits

Comp & perks
  • Possibility of extending the position beyond the initial one-year period
  • Steep learning curves and encouragement to expand one’s skill set
  • Opportunity to make an impact on the world through the outcomes of your work