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Teton

Customer Success Manager – Maternity Cover

Teton

. Manage the customer journey from contract signature through site planning, implementation, onboarding, and expansion .

Posted 9/24/2026contractDenmarkMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer journeys, onboarding, and training within the SaaS sector, while providing exceptional customer service and fostering strong relationships. Proficient in problem-solving and collaborating with cross-functional teams to enhance product and service offerings based on customer feedback.

Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceOnboarding and TrainingInterpersonal SkillsDanish Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Journey ManagementProblem SolvingSite PlanningImplementationTechnical TroubleshootingCustomer Relationship ManagementService ImprovementPlanning SkillsUser Training
Soft Skills
ProactivePassionateCuriousOutgoingExcellent Communication
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Care SectorElderly CareSocial Science BackgroundCustomer FeedbackBusiness Development

About the role

Key responsibilities & impact
  • Manage the customer journey from contract signature through site planning, implementation, onboarding, and expansion
  • Coordinate successful on-site installation of Teton hardware with the technical project manager, IT, Estate Planning, and care staff
  • Develop strong relationships with front-line customers and solve customer problems, including joining night shifts and travelling around Jutland
  • Partner with product and engineering teams to calibrate and troubleshoot solutions
  • Provide excellent customer service and resolve issues promptly and professionally
  • Partner with business development teams to run successful QBRs and identify expansion opportunities
  • Contribute to product and service improvements based on customer feedback and needs

Requirements

What you’ll need
  • Experience as a Customer Success Manager in SaaS or other tech-enabled services
  • Background in the care sector, such as elderly care, or a social science background, such as anthropology or sociology
  • Proactive, passionate, and comfortable working in a dynamic team
  • Enjoys visiting customers regularly and understanding their needs
  • Adept at onboarding and training new users
  • Comfortable implementing solutions and initiating new customer relationships
  • Strong structuring and planning skills
  • Curious and outgoing profile with excellent interpersonal skills
  • Based in Jutland and comfortable travelling to customers, including occasional overnight stays
  • Must have a valid driver’s license
  • Must speak Danish fluently and be proficient in English

Benefits

Comp & perks
  • Possibility of extending the position beyond the initial one-year period
  • Steep learning curves and encouragement to expand one’s skill set
  • Opportunity to make a meaningful impact on the world
  • Ownership and entrepreneurship-oriented work environment