Director of Customer Success

Teton

. Lead US Customer Success to deliver measurable outcomes across senior living communities .

Posted 10/30/2026full-timeRemote • United StatesLead💰 $160,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in Customer Success, focusing on measurable outcomes and retention across senior living communities. Proficient in data fluency and capable of integrating technology into care planning for effective customer engagement.

Highest-signal resume keywords

Customer Success LeadershipData FluencyHealthcare Technology ExperienceExperience Leading CSM TeamsExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OutcomesRetention StrategiesOperational Change LeadershipCare AssessmentData Analysis

Soft Skills

Interpersonal CommunicationTeam DevelopmentAccountabilityCuriosity

Tools & Technologies

HubSpotNotionCollaboration Tools

Industry Keywords

Senior LivingPost-Acute CareLong-Term CareB2BCustomer Engagement

About the role

Key responsibilities & impact

Lead US Customer Success to deliver measurable outcomes across senior living communities
Ensure fewer falls, faster response, timely care assessments, and care revenue aligned with care delivered
Ensure operators can see Teton's value in their own data
Personally intervene when communities are not achieving results
Hire, develop, retain, and scale the US Customer Success Manager team
Establish customer engagement standards and hold the team accountable
Build customer-aligned pods led by player-coaches
Develop and evolve Customer Success career paths
Own customer health across the US portfolio and address risks early
Partner with Account Management on renewals and expansion
Help operators integrate Teton into daily routines and care planning for lasting adoption
Partner with Clinical Solutions on clinical credibility and playbooks
Partner with Deployment on go-live-to-steady-state handoffs
Consolidate and communicate customer feedback to Product
Set targets with the manager and review them quarterly
Report to the VP of Customer Experience

Requirements

What you’ll need

Proven Customer Success leadership, including building and leading CSM teams
Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company
Track record of measurable customer outcomes and retention
Strong data fluency using health, usage and outcome data to run the business and coach the team
Executive presence with operator leadership and credibility to lead hard conversations
Experience in a startup or scale-up, including leading through ambiguity, changing priorities and rapid growth
Healthcare technology experience, ideally in senior living, post-acute or long-term care (preferred)
Experience leading clinical or operational change in care settings (preferred)
Familiarity with HubSpot, Notion, and modern collaboration tools (preferred)
Curiosity about AI and computer vision

Benefits

Comp & perks

Participation in the warrant program
401(k) plan
Paid time off
Health insurance
Work with state-of-the-art technology in a pioneering field
Vibrant, learning-focused work environment
Regular travel to client communities and team gatherings
Hands-on environment with ongoing learning and skill development