Manager, CX Operations

Teton

. Own the plan for every live deployment from signature to go-live, including timelines, milestones, risks and status .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management with a focus on multi-site implementations, change management, and process design. Proven ability to lead cross-functional teams and improve operational efficiency in a fast-paced environment.

Highest-signal resume keywords

Project ManagementChange ManagementProcess DesignStakeholder CommunicationDelivery Tooling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementMulti-Site ImplementationsProcess DesignChange ManagementExecutive ReportingCross-Functional LeadershipCapacity ModelingDocumentation CreationTraining DevelopmentImplementation Planning

Soft Skills

CollaborationLeadershipCommunicationProblem-SolvingAdaptability

Tools & Technologies

PSA PlatformHubSpotNotionCRM SystemsModern Collaboration Tools

Industry Keywords

Healthcare TechnologyField-Deployed SoftwareStartup ExperienceScale-Up ExperiencePMO Leadership

About the role

Key responsibilities & impact

Own the plan for every live deployment from signature to go-live, including timelines, milestones, risks and status
Run deployments hands-on and personally intervene when a site is at risk
Ensure every customer has one plan, one timeline and one point of contact when stuck
Design and own the end-to-end implementation process with clear handoff criteria across BD, Deployment, Field Tech, Customer Success and Clinical
Build a single source of truth for live site status and leadership reporting
Select and roll out tooling to replace spreadsheets and connect it to the CRM
Build a capacity model to determine concurrent site volume and hiring needs
Create documentation, training and playbooks
Lead cross-team change management and maintain ownership maps
Hire, onboard and lead project managers as deployment volume grows
Prepare operations for US expansion, including new states, install partners and additional sites
Continuously improve process, tooling and data quality across Customer Experience
Collaborate with Account Management, Deployment, Customer Success and Clinical Solutions
Report to the VP of Customer Experience

Requirements

What you’ll need

6+ years of hands-on project or program management, including multi-site implementations from kickoff through go-live and handoff
Track record of designing processes from scratch and getting teams to adopt them
Experience leading change management and enablement, including training, documentation and rollout of new ways of working
Experience selecting and rolling out delivery tooling, such as a PSA platform
Strong executive reporting and stakeholder communication
Proven ability to lead cross-functional work without formal authority
Experience in a startup or scale-up and ability to thrive amid ambiguity and rapid growth
Preferred: experience in healthcare technology, hardware or field-deployed software
Preferred: experience building or leading a PMO
Preferred: familiarity with HubSpot, Notion, and modern collaboration tools
Willingness to travel occasionally to client communities and team gatherings

Benefits

Comp & perks

Participation in the warrant program
401(k) plan
Paid time off
Health insurance
Work with state-of-the-art technology in a pioneering field
Vibrant, learning-focused work environment
Occasional travel to client communities and team gatherings