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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the quote-to-order lifecycle, ensuring compliance with government contracting standards, and maintaining strong relationships with customers and suppliers. Proficient in CRM management and process improvement to enhance customer experience and operational efficiency.
Highest-signal resume keywords
Quote-To-Order Lifecycle ManagementGovernment Contracting ExperienceCRM Proficiency (HubSpot Preferred)Exceptional Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSales ExperienceProcurement UnderstandingContracting KnowledgeBasic Accounting ConceptsAttention To DetailTransaction AccuracyMargin ProtectionRFQ ManagementProcess Improvement
Soft Skills
Team-OrientedMentoringCollaborationProactive OutreachStrong Phone Presence
Tools & Technologies
CRM SoftwareHubSpotMicrosoft OutlookMicrosoft ExcelMicrosoft WordPDF ToolsDigital Documentation PortalsWindows-Based SystemsCloud Applications
Industry Keywords
AerospaceDefenseGovernment AccountsB2B EnvironmentsFAR/DFARS ComplianceQuality Management StandardsSupplier ManagementBuyer RelationshipsContractual Obligations
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Drive profitable growth across TEVET’s Aerospace, Defense, and Government accounts
- Own the full quote-to-order lifecycle, including creation, revisions, follow-ups, and margin protection
- Manage all quoting activity and ensure transaction accuracy, compliance, and success
- Develop and maintain relationships with buyers, procurement teams, engineers, and supplier partners
- Proactively call customers to confirm requirements, influence decisions, overcome objections, and drive quote-to-order conversion
- Call suppliers to confirm pricing, lead time, technical details, and resolve issues
- Communicate with customers and suppliers via email, phone, and portals
- Manage RFQs, clarify specifications, validate documentation, and ensure requirements are met
- Ensure compliance with quality clauses, flow-downs, contractual obligations, and QMS standards
- Escalate risks and document resolutions
- Partner with Account Managers on pricing, terms, and delivery commitments
- Resolve issues across Sales, Supply Chain, Quality, and Operations
- Maintain customer satisfaction and provide cross-coverage during absences
- Maintain accurate CRM documentation, including calls, notes, meetings, tasks, next steps, and opportunity updates
- Use CRM reports and dashboards to manage workload and follow-ups
- Contribute to process improvements for quoting, documentation, communication, and customer experience
- Serve as a subject matter expert for assigned accounts and potentially coach peers or provide backup coverage
Requirements
What you’ll need- Bachelor’s degree, pursuing a degree, or equivalent combination of education and relevant experience
- 3+ years in customer service or sales roles
- 5+ years preferred in B2B or Government/Prime Contractor environments
- Experience with FAR/DFARS or Government contracting strongly preferred
- Exceptional verbal and written communication skills
- Strong phone presence and comfort with talk-time and proactive outreach
- Ability to manage multiple accounts, competing priorities, and tight deadlines
- Strong problem-solving skills and ability to navigate gray areas and make sound decisions
- Understanding of procurement, contracting, and basic accounting concepts
- High attention to detail, accuracy, and organization
- Team-oriented with willingness to mentor, support peers, and collaborate across departments
- 3+ years of CRM experience; HubSpot preferred
- Proficiency in Outlook, Excel, Word, and PDF tools
- Comfortable with portals, digital documentation, and online research
- Strong computer literacy in Windows-based systems and cloud applications
Benefits
Comp & perks- Equal opportunity/affirmative action employer
- Occasional travel may be required for customer visits or training
