PrEP Retention Specialist – South

Texas Health Action

. Serve as the primary contact for new PrEP patients during initiation and adjustment to daily PrEP regimens.

Posted 10/14/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $50,551 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HIV prevention and patient engagement, with a strong focus on medication adherence and effective communication. Proficient in using EMR systems for documentation and patient management while maintaining confidentiality under HIPAA standards.

Highest-signal resume keywords

HIV Prevention ExperienceBasic Life Support (BLS) CertificationEMR Systems ProficiencyCultural SensitivityCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication AdherencePatient EducationData EntryTime ManagementConflict Resolution

Soft Skills

Interpersonal CommunicationDiplomacyTactCrisis ManagementFollow Through

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelWindows Operating SystemKIND Retention Dashboard

Certifications & Qualifications

Basic Life Support (BLS)

Industry Keywords

PrEPHIVSTI PreventionMarginalized CommunitiesPatient Advocacy

About the role

Key responsibilities & impact

Serve as the primary contact for new PrEP patients during initiation and adjustment to daily PrEP regimens.
Provide appointment reminders and confirm medication access through pharmacies.
Address medication side-effect concerns and verify adherence during the first 30 days.
Ensure established patients receive timely medication refills and follow-up appointments.
Connect patients with clinical staff and patient advocates to address medication, insurance, and copay barriers.
Educate patients about PrEP, medication adherence, and healthy sexual practices.
Maintain consistent patient communication to promote service utilization and satisfaction.
Assist patients with scheduling and rescheduling missed appointments.
Identify, document, and communicate patient concerns and barriers to care.
Use EMR systems for documentation, patient communication, and medical data entry.
Complete at least six PrEP patient follow-ups per hour using the KIND Retention Dashboard.
Perform related duties as required.

Requirements

What you’ll need

High school diploma or GED.
Active Basic Life Support (BLS) certification required or must be obtained before hire date.
Three (3) years of work experience in HIV prevention, testing, outreach, or a related position.
Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.
Strong understanding of HIV and STI prevention issues and how they affect or influence service delivery.
Basic PC skills, including Windows Operating System and Microsoft Outlook, Word, and Excel.
Ability to maintain confidentiality under HIPAA standards.
Strong diplomacy, tact, customer service, interpersonal communication, and cultural sensitivity skills.
Well-developed verbal and written communication skills in English.
Ability to work well under pressure with minimal supervision.
Ability to interact effectively with diverse people and people in crisis or resistant to organizations.
Ability to apply time management practices and manage multiple tasks effectively.
Ability to work productively with other departments, employees, professionals, partners, and organizations.
Usually works forty (40) hours per week; some weekends may be required.
Ability to successfully manage conflict and negotiate “win-win” solutions.
Exceptional follow through on tasks and assignments.

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403b)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Holidays)
Short-Term & Long-Term Disability
Training & Development
Parental Leave
Longevity Pay