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Client Service Director – Market Research
TGM Research. Own the region's sales targets, P&L and profitability .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales strategy, client relationship management, and team leadership within the market research industry. Proven ability to drive revenue growth, manage P&L, and oversee complex projects while ensuring client satisfaction.
Highest-signal resume keywords
Sales Strategy DevelopmentP&L ManagementTeam LeadershipClient Relationship ManagementBusiness Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Market ResearchRevenue Target OwnershipProposal ReviewKPI TrackingProject Portfolio Management
Soft Skills
Strong CommunicationNegotiation SkillsRelationship BuildingMentoringEntrepreneurial Mindset
Industry Keywords
Online PanelsClient ServiceFieldwork Quality StandardsSales TargetsAccount Management
About the role
Key responsibilities & impact- Own the region's sales targets, P&L and profitability
- Lead the Client Service EMEA & America teams
- Set the sales and account strategy
- Translate company strategy into action across the regional client service team
- Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
- Lead, mentor and develop the client service team
- Set direction on sales and account management to keep clients satisfied and loyal
- Review and approve complex proposals and quotes prepared by junior team members
- Oversee the regional project portfolio, resourcing and timelines
- Set sampling strategies and contribute to fieldwork quality standards
- Provide senior oversight on complex, high-profile projects
- Track KPIs and territory performance, identifying ways to reduce costs and improve margins
- Represent TGM Research at conferences and industry events
- Work with other teams to shape new products and services
Requirements
What you’ll need- 5-10 years in market research, online panels or a related industry
- Proven track record in sales and business development
- Experience owning regional or territory revenue targets
- Hands-on experience leading and developing a team
- Fluent written and spoken English
- Strong communication, negotiation and relationship-building skills
- Entrepreneurial mindset and a strong sense of ownership
- P&L management experience will be an advantage
Benefits
Comp & perks- Fully remote role with a flexible working policy
- Competitive salary and performance-based bonuses
- An international, collaborative and innovative team
- Professional development and growth opportunities
- Modern tools and the latest technology, including a MacBook
- 21 days of holiday plus bank holidays