TGM Research

Client Services Representative

• Own the region's sales targets, P&L and profitability
• Lead the Client Service EMEA & America teams
• Set the sales and account strategy
• Translate company strategy into action across the regional client service team
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes prepared by junior team members
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events
• Work with other teams to shape new products and services

Client Service Director – Market Research

• Own the region's sales targets, P&L and profitability
• Lead strategic sales initiatives to open new markets and drive sustained revenue growth
• Translate company strategy into action across the regional client service team
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team, fostering a culture of excellence
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes prepared by junior team members
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services

• Own the region's sales targets, P&L and profitability
• Lead strategic sales initiatives to open new markets and drive sustained revenue growth
• Translate company strategy into action across the regional client service team
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events
• Work with other teams to shape new products and services

Software Engineer

• Design, build, and deliver accurate, high-quality online questionnaires meeting client specifications
• Support the Client Service team by programming, testing, and troubleshooting online surveys
• Program online questionnaires based on client/project manager information
• Create surveys, set filters and quotas, manage languages, export data, and prepare reports
• Define survey programming plans, timelines, required resources, and potential issues
• Thoroughly test surveys and provide high-quality links to clients in coordination with project managers
• Debug and correct coding issues
• Consult with project managers and clients to optimize online surveys for respondents
• Work night shifts supporting projects in different time zones, currently 8am–5pm UTC
• Report to the Survey Programming Manager

Client Service Director – Market Research

Client Service Director – Market Research

Client Service Director – Market Research

Client Service Director – Market Research

Client Service Director – Market Research

Senior Survey Programmer