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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow platform administration, configuration, and continuous improvement, with a strong focus on technical leadership and stakeholder collaboration. Proficient in developing complex architectures, managing integrations, and enhancing customer experience through effective governance and performance monitoring.
Highest-signal resume keywords
ServiceNow AdministrationServiceNow DevelopmentAPI and Web Services IntegrationBusiness Analysis SkillsCustomer Relationship Management Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowHTMLJavaScriptJSONAJAXCSSXHTMLXMLOracle DatabaseLDAP/Active Directory
Soft Skills
Technical LeadershipStakeholder CommunicationProblem-SolvingPresentation SkillsCollaboration
Tools & Technologies
ServiceNow PlatformRESTSOAPKPI Monitoring ToolsDomain Management Tools
Industry Keywords
ITSMCSMOperational ContinuityGovernanceIntegration Health
Tech Stack
Tools & technologiesITSMJavaScriptOracleServiceNowSOAP
About the role
Key responsibilities & impact- Strategically administer, configure, support, and continuously improve the ServiceNow platform
- Establish a scalable operating model for patching, upgrades, and operational continuity
- Serve as the primary point of contact for ServiceNow-related issues and initiatives
- Liaise between internal IT teams, stakeholders, and external vendors
- Provide technical leadership, guidance, and escalation support to developers and business partners
- Develop and review complex architectures and technical solutions aligned with enterprise architecture standards
- Contribute to governance, performance monitoring, integration health, and long-term platform scalability
- Configure ServiceNow according to business requirements at regularly scheduled intervals
- Obtain and validate business requirements and transform them into functional requirements and acceptance criteria
- Assess, estimate, and measure effort for work units and projects
- Build workflow diagrams and architectural specifications for ServiceNow improvements
- Identify and mitigate risks involving PII exposure, database performance, and integration degradation or inaccuracies
- Provide regular and as-needed updates to stakeholders
- Document operational procedures and work instructions
- Identify opportunities to improve customer experience and propose solutions
- Prioritize changing tasks and keep stakeholders informed
- Act as an escalation point for internal or external customers
- Coordinate requirements with third parties and manage resources
- Implement and maintain KPIs for integrations and operational activities
- Monitor platform KPIs, investigate disruptions or degradations, and implement corrective changes
- Proactively identify issues that may introduce or exacerbate known issues
- Schedule and manage ServiceNow upgrades
- Administer associated domains, including acquiring additional domains and managing existing domains
- Advise the director and C-level management on architecture choices and investments in $100K+ tools
- Participate in a 24x7x365 on-call rotation
Requirements
What you’ll need- Bachelors degree in Computer Scient, Information Technology, or Information Systems or equivalent work experience
- 3+ Years System Administration in ServiceNow
- 2+ years development experience in ServiceNow; preferably in CSM or ITSM modules
- Development experience with API and Web Services and working with Databases (e.g., Oracle) in an operational or development capacity
- 5+ years of experience within an IT organization in a product support or development capacity
- Experience upgrading, cloning, and moving updates sets in a ServiceNow environment
- Working knowledge of programming languages including but not limited to HTML and JavaScript
- Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML and web service integrations using REST, SOAP, etc.
- LDAP/Active Directory knowledge
- Experience building, maintaining, and establishing best practices for customer relationship management solutions and their integrations
- Experience as a website administration managing domain registration, certification, and related configuration tasks
- Ability to create and deliver presentations or demonstrations to peers, executives and others to collaborate and obtain feedback
- Strong business analysis skills with the capacity to listen, take notes, and engage in conversation simultaneously
- Applicants must be legally authorized to work in the United States for any employer at the time of hire
- This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future
- Successfully complete a post-offer background check
Benefits
Comp & perks- Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
- Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
- Company paid holidays and Paid Time Off
- Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
- 24x7x365 on-call rotation participation