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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow platform administration, configuration, and optimization, with a strong focus on technical leadership and stakeholder collaboration. Proficient in developing complex architectures, managing integrations, and ensuring operational continuity while adhering to best practices.
Highest-signal resume keywords
ServiceNow AdministrationServiceNow DevelopmentAPI and Web Services IntegrationBusiness AnalysisCustomer Relationship Management Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowHTMLJavaScriptJSONAJAXCSSXHTMLXMLOracle DatabaseLDAP/Active Directory
Soft Skills
Technical LeadershipStakeholder CommunicationRisk MitigationProblem SolvingPresentation Skills
Tools & Technologies
ServiceNow CSMServiceNow ITSMRESTSOAP
Industry Keywords
System AdministrationOperational ContinuityPerformance MonitoringGovernanceIntegration Health
Tech Stack
Tools & technologiesITSMJavaScriptOracleServiceNowSOAP
About the role
Key responsibilities & impact- Strategically administer, configure, support, and continuously improve the ServiceNow platform
- Establish a scalable operating model for patching, upgrades, and operational continuity
- Serve as the primary point of contact for ServiceNow issues and initiatives
- Liaise between internal IT teams, stakeholders, and external vendors
- Provide technical leadership, guidance, and escalation support to developers and business partners
- Develop and review complex architectures and technical solutions
- Support platform optimization, risk mitigation, governance, performance monitoring, integration health, and scalability
- Configure ServiceNow according to business requirements
- Validate business requirements and transform them into functional requirements and acceptance criteria
- Assess, estimate, and measure effort for work units and projects
- Build workflow diagrams and architectural specifications
- Identify and mitigate risks involving PII, database performance, and integrations
- Document operational procedures and work instructions
- Identify opportunities to improve customer experience and propose solutions
- Prioritize tasks and keep stakeholders informed
- Act as an escalation point for internal and external customers
- Manage third-party requirements and resources
- Implement and monitor KPIs for platform and integration health
- Schedule and manage ServiceNow upgrades
- Administer associated domains
- Advise director and C-level management on architecture and investments in 100K+ tools
- Participate in a 24x7x365 on-call rotation
Requirements
What you’ll need- Bachelors degree in Computer Scient, Information Technology, or Information Systems or equivalent work experience
- 3+ Years System Administration in ServiceNow
- 2+ years development experience in ServiceNow; preferably in CSM or ITSM modules
- Development experience with API and Web Services and working with Databases (e.g., Oracle) in an operational or development capacity
- 5+ years of experience within an IT organization in a product support or development capacity
- Experience upgrading, cloning, and moving update sets in a ServiceNow environment
- Working knowledge of programming languages including HTML and JavaScript
- Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML and web service integrations using REST, SOAP, etc.
- LDAP/Active Directory knowledge
- Experience building, maintaining, and establishing best practices for customer relationship management solutions and their integrations
- Experience as a website administrator managing domain registration, certification, and related configuration tasks
- Ability to create and deliver presentations or demonstrations to peers, executives and others
- Strong business analysis skills
- Applicants must be legally authorized to work in the United States for any employer at the time of hire
- Must successfully complete a post-offer background check
- Position is not eligible for visa sponsorship or assuming sponsorship of an employment visa
Benefits
Comp & perks- Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
- Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
- Company paid holidays and Paid Time Off
- Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
- 24x7x365 on-call rotation participation