Customer Growth Associate

The Access Group

. Manage inbound enquiries from small charities, understanding their fundraising goals and guiding them through the sales process from discovery through to close .

Posted 11/5/2026full-timeRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and onboarding processes within the SaaS sector, with a strong focus on achieving fundraising goals for charities and not-for-profits. Proven ability to collaborate with cross-functional teams to enhance customer engagement and retention.

Highest-signal resume keywords

Customer OnboardingAccount ManagementSaaS ExperienceFundraising KnowledgeRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

OrganisedCuriousMotivated

Tools & Technologies

Enthuse Platform

Industry Keywords

Charity SectorFundraisingNot-For-ProfitCustomer SuccessSales Process

About the role

Key responsibilities & impact

Manage inbound enquiries from small charities, understanding their fundraising goals and guiding them through the sales process from discovery through to close
Support new customers during onboarding, helping them get set up on the Enthuse platform and ensuring they feel confident using it
Build strong customer relationships by handling retention conversations, resolving queries and identifying opportunities to increase engagement with products and services
Work closely with Sales, Customer Success and Product teams to share feedback, maximise opportunities and deliver a great customer experience

Requirements

What you’ll need

Experience in a sales, account management or customer-facing role
Experience supporting customer onboarding, retention or account growth activities
Experience working with Software as a Service (SaaS) products or other subscription-based services
Knowledge of the charity, fundraising or not-for-profit sector
Organised, curious and motivated by achieving results
Ability to build relationships, develop sales skills and understand customer goals
Ability to work from the United Kingdom

Benefits

Comp & perks

Competitive salary
Wellbeing days, taking leave to 25 days a year
Health contribution
Range of benefits to suit you
Three charity days allocated to support a cause
Blended approach to office working
Development opportunities and success plan
Opportunities to accelerate your career