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Tuition and Coaching Manager
The Access Project. Lead the smooth, efficient and impactful operational delivery of tuition and coaching .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing teams and operational delivery within tuition and coaching programs, with a focus on recruitment, onboarding, and stakeholder engagement. Exhibits excellent organizational skills and meticulous attention to detail while adapting to changing environments.
Highest-signal resume keywords
Team ManagementStakeholder EngagementOrganizational SkillsCRM Systems ExperienceProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ReportingRecruitment ProcessesOnboarding ProcessesQuality AssuranceTraining Cycle Planning
Soft Skills
Attention to DetailProblem SolvingAdaptabilityCollaborationCommunication
Tools & Technologies
CRM SystemsSalesforce
Certifications & Qualifications
DBS Check
Industry Keywords
TuitionCoachingVolunteer ManagementEducation SectorStakeholder Management
About the role
Key responsibilities & impact- Lead the smooth, efficient and impactful operational delivery of tuition and coaching
- Lead a team in managing the Group Tuition programme
- Plan, delegate and monitor tutor and coach recruitment and onboarding activity
- Plan tutor and coach training cycles, including calendars, targets and staff allocation
- Attend occasional evening and weekend training sessions, with time returned in lieu
- Manage tutor and coach onboarding processes, communications, systems and data
- Report on recruitment and onboarding activity and flag risks to the Head of Tuition and Coaching
- Prioritise and manage team activity to meet recruitment and onboarding targets
- Plan matching and grouping timelines and ensure timely tutor/student pairings and groups
- Attend cross-team meetings and make matching decisions
- Monitor tuition and coaching activity in schools and identify risks with Programme Delivery Managers
- Support Tuition and Coaching Coordinators as first point of escalation
- Monitor reporting and ensure accurate information is shared with Programme Delivery Managers
- Lead termly tutor and coach communications, including newsletters and closure/transition communications
- Support management of coaching and tuition partnerships and volunteer recruitment activity
- Lead setup and relationship management for new and high-stakes partnerships
- Plan in-house training and onboarding and monitor/report on partner tutors and coaches
- Lead design and delivery of student equipment provision processes
- Support quality assurance reviews and design/delegate quality assurance activities
- Provide operational support to the Head of Tuition and Coaching and ensure continuity during absences or peak periods
Requirements
What you’ll need- Experience of managing teams, line managing and developing staff
- Experience of successful stakeholder engagement
- Excellent organisational and planning skills
- Meticulous attention to detail
- Experience of managing competing priorities
- Experience with CRM systems and data reporting
- Confidence in interpreting data to identify trends
- Collaborative, solutions-focused approach to problem solving
- Confidence in proposing and implementing improvements and managing change
- Adaptability and flexibility to work in a changeable environment
- Experience in supporting cross-team and cross-organisational priorities
- Desirable: Experience in project management
- Desirable: Experience managing large groups of volunteers or other key stakeholders
- Desirable: Experience with Salesforce systems and processes
- Desirable: Knowledge of quality assurance best practice
- Desirable: Experience working in volunteer or education sector
- Applicants selected for appointment will be subject to an appropriate DBS check
Benefits
Comp & perks- 25 days annual leave plus Bank Holidays and 3-5 Winter closure days
- PerkBox
- Employee Assistance Programme, a 24-hour helpline for staff
- Online Medical assistance – access 24-7 to a qualified GP within minutes, with referrals and prescriptions available same-day
- Interest-free travelcard loans
- Cyclescheme loans
- 2 paid Volunteering Days and 1 paid Wellbeing Day
- Employer’s pensions contributions (3%)
- Learning and Development opportunities
- Staff Mentoring scheme
- Flexible working arrangements