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Services Programme Delivery Manager, German Speaker
The Adaptavist Group. Define, implement, and manage programme strategy across multiple projects and workstreams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex programmes and projects, utilizing methodologies such as Agile, SAFe, and ITIL to ensure quality deliverables and client satisfaction. Proficient in stakeholder management, financial oversight, and continuous improvement strategies to drive service excellence.
Highest-signal resume keywords
Project ManagementAgile MethodologiesITIL FrameworksStakeholder ManagementBilingual in German and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Programme StrategyQuality StandardsEarned Value MetricsChange ManagementBudget ManagementService Level AgreementsSoftware Development LifecycleRequirements GatheringClient Problem StatementsRevenue Growth Opportunities
Soft Skills
Strong CommunicationOrganization SkillsTeam CollaborationCoaching and MentoringProblem-Solving
Tools & Technologies
AtlassianGitLabMonday.comCloud TechnologiesDevOps
Certifications & Qualifications
PgMP CertificationITIL AccreditationAgile Scrum Master Certification
Industry Keywords
Service Delivery ManagementBusiness DevelopmentAccount ManagementClient EngagementStrategic Advisory Meetings
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Define, implement, and manage programme strategy across multiple projects and workstreams
- Ensure project deliverables meet quality standards and company policies
- Build additional project opportunities with Business Development and clients
- Create and monitor programme and project artifacts, plans, earned value metrics, scopes, and executive risk/issue/opportunity management
- Track benefit and value realization across programmes and projects
- Ensure testing and deployment best practices
- Create communications plans and facilitate customer and internal meetings
- Manage and meet Service Level and Operational Level Agreements
- Facilitate problem, incident, and change management
- Identify and execute continual improvements to service management processes and strategy
- Plan and execute business and innovation reviews for account retention and customer satisfaction
- Manage client budgets, resourcing, forecasting, KPIs, costs, profitability, margins, accrual revenue, and pricing strategy
- Produce programme plans, burndown reports, and strategic reporting
- Manage invoices and collaborate with Finance on payments
- Identify upsell, service improvement, and revenue-growth opportunities
- Lead change control and coordinate programme participants
- Improve delivery processes, templates, and PMO standards
- Coach and mentor junior project managers and coordinators
- Support pre-sales, account planning, proposals, and solution scoping
- Educate internal staff on services, customer experience, PMO value proposition, and SOPs
- Contribute to lessons learned and PMO knowledge management
- Advocate for external and internal clients, partners, and industry stakeholders
Requirements
What you’ll need- Bilingual in German and English
- Proven experience in a comparable senior project management/service delivery management role
- Advanced understanding of Project Management and Software Engineering methodologies, including Agile, SAFe, Waterfall, PRINCE2, Agile Scrum Master, and Product Management
- Experience chairing strategic advisory meetings with clients and managing senior-level stakeholders
- Experience with account management and Sales to support account growth
- Experience with ITIL frameworks
- Experience gathering requirements and defining client problem statements
- Ability to manage large-scale projects and programmes with multiple workstreams
- Experience in incident, problem, and change management
- General understanding of the pre-sales process in a services context
- Working experience with business development teams on proposals and pitches
- Knowledge or experience of Cloud, ITIL, Agile, DevOps, and Work Management
- Strong understanding of software development lifecycle and best practices
- PgMP or related certification
- Atlassian and ITIL relevant accreditation and/or certification
- Knowledge of Atlassian, GitLab, and monday.com ecosystems
- Experience contributing to client-facing Service Reviews and workshops
- Strong communication, organization, and stakeholder-management skills
- Ability to work independently and in a team-oriented environment
Benefits
Comp & perks- Diverse and inclusive team environment
- Interview preparation information and tips
- Opportunities to learn and grow