The Adaptavist Group

Manager

• Define, implement, and manage programme strategy across multiple projects and workstreams
• Ensure project deliverables meet quality standards and company policies
• Build additional project opportunities with Business Development and clients
• Create and monitor programme and project artifacts, plans, earned value metrics, scopes, and executive risk/issue/opportunity management
• Track benefit and value realization across programmes and projects
• Ensure testing and deployment best practices
• Create communications plans and facilitate customer and internal meetings
• Manage and meet Service Level and Operational Level Agreements
• Facilitate problem, incident, and change management
• Identify and execute continual improvements to service management processes and strategy
• Plan and execute business and innovation reviews for account retention and customer satisfaction
• Manage client budgets, resourcing, forecasting, KPIs, costs, profitability, margins, accrual revenue, and pricing strategy
• Produce programme plans, burndown reports, and strategic reporting
• Manage invoices and collaborate with Finance on payments
• Identify upsell, service improvement, and revenue-growth opportunities
• Lead change control and coordinate programme participants
• Improve delivery processes, templates, and PMO standards
• Coach and mentor junior project managers and coordinators
• Support pre-sales, account planning, proposals, and solution scoping
• Educate internal staff on services, customer experience, PMO value proposition, and SOPs
• Contribute to lessons learned and PMO knowledge management
• Advocate for external and internal clients, partners, and industry stakeholders

Explore Services Programme Delivery Manager, German Speaker at The Adaptavist Group. Review requirements and application details.

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Services Programme Delivery Manager, German Speaker