Assistant Director, Community Supports

The Arc Southern Maryland

. Oversee operations of all assigned services and improve services through measured outcomes .

Posted 10/3/2026full-timePrince Frederick • Maryland • United StatesLead💰 $72,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing staff and operations within community support services, ensuring compliance with DDA regulations and quality improvement plans. Proficient in budget management, data evaluation, and effective communication to foster professional relationships and community partnerships.

Highest-signal resume keywords

Supervisory ExperienceKnowledge Of DDA RegulationsBudget ManagementEffective Communication SkillsProficiency In Excel And Word

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementData EvaluationQuality Improvement PlansMedication Administration TrainingDocumentation ManagementCrisis ManagementProgram DevelopmentStaff Performance EvaluationEmergency ResponseFunding Stream Knowledge

Soft Skills

OrganizedSelf-DirectedTeam PlayerCreative Problem SolvingEffective Supervisory Skills

Tools & Technologies

Caseworthy Documentation SystemADP Payroll CodingComputer-Based Software

Certifications & Qualifications

Valid Driving LicenseCriminal Background Check Clearance

Industry Keywords

Intellectual DisabilitiesCognitive DisabilitiesCommunity SupportsEmployment SupportsAutism WaiverDDA FundingRegulatory ReportingQuality ImprovementEthical StandardsCommunity Partnerships

About the role

Key responsibilities & impact

Oversee operations of all assigned services and improve services through measured outcomes
Ensure staff meet the agency’s quality improvement plan measures
Implement written guidelines, practices, procedures and policies consistently
Provide supervision and guidance to assigned staff
Evaluate staffing and ensure staffing meets service needs while maintaining budgets
Ensure managers and staff adhere to agency policies and procedures
Ensure funding plans reflect the needs of people receiving supports
Ensure managers deliver supports outlined in service plans
Submit new service funding plans to DDA when budgets become inadequate and ensure follow-through
Ensure staff maintain required training for medication administration and delegated nursing functions
Maintain professional relationships with support team members and uphold ethical standards
Oversee employment, day, community supports, autism waiver, virtual, ISS, DORS and personal support programs
Direct activities with the Community Supports Manager across Calvert, St. Mary’s, Charles and Anne Arundel locations and other employment, recreational and volunteer sites
Set staff performance goals and maintain a high-quality, motivated workforce
Facilitate staff meetings, communication, training and mentoring
Guide schedules and supervise staff through interviewing, evaluation, counseling and termination
Maintain efficient, compliant and economical operating systems
Monitor department performance, take corrective action and lead capability-building programs
Monitor crises, incidents, support adjustments and regulatory reporting
Maintain expenses and monitor assigned budgets in accordance with funding requirements
Communicate concerns to the Director and maintain relationships with managers, staff, families, DDA, DHR, funding sources and community organizations
Attend after-hours business events and transitioning youth/school events to build community partnerships
Ensure staff use assigned technology efficiently and maintain current technology knowledge
Compare systems to help managers maintain program ratios and at least an 85% utilization rate
Implement quality improvement plans and coordinate or assist with investigations of suspected abuse, neglect or mistreatment
Develop prevention plans for confirmed abuse, neglect or mistreatment
Make decisions using available human and financial resources
Carry out short- and long-term goals with the Director
Follow up on leadership decisions and ensure execution
Respond to emergencies and maintain a visible presence in assigned counties
Maintain records, compile and evaluate data, submit reports and manage documentation
Develop document retention systems, including a computerized system
Ensure Caseworthy documentation is entered and approved within 24 hours
Monitor ADP payroll coding to ensure services are billed correctly
Provide coverage for the Director or assigned staff when required
Prepare and maintain a position manual
Attend staff meetings and perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in a related field and three years of progressively responsible experience, or equivalent combination of education and experience
Supervisory experience
Knowledge and understanding of DDA, National, State and local issues relating to intellectual and cognitive disabilities
Proficiency in computer-based software, including Excel, Word and additional databases
Excellent verbal and written communication skills
Good command of the English language, oral and written
Forward thinking and creative
Organized, self-directed and a team player
Ability to respond effectively to sensitive inquiries or complaints
Working knowledge of funding streams from DDA
Effective supervisory skills
Ability and willingness to accept emergency phone calls and respond to emergencies twenty-four hours a day
Valid driving license with a good driving record for transporting people receiving services
Ability to pass the criminal background check mandated by the State of Maryland

Benefits

Comp & perks

Reasonable accommodations for individuals with disabilities
Equal opportunity employment
Usual office working conditions