Program Manager

The Arc Southern Maryland

. Provide administrative responsibility for individuals, staff, facilities, and program-wide issues within the Tri-County area .

Posted 10/10/2026full-timePrince Frederick • Maryland • United StatesJuniorMid-Level💰 $0 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing staff and ensuring adherence to policies while providing support to individuals with developmental and intellectual disabilities. Proficient in financial management, documentation review, and effective communication to foster community integration and individual choice.

Highest-signal resume keywords

Bachelor's Degree In Human ServicesExperience With Developmental DisabilitiesProficiency In Excel, Word, And AccessEffective Supervisory And Leadership SkillsKnowledge Of DDA Funding Streams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ManagementDocumentation ReviewEmergency ResponseQuality Assurance ReviewsPerson Center PlanningStaff Training And MentoringBehavioral SupportSchedule ManagementCorrective Action ImplementationAIRS Reporting

Soft Skills

Strong Oral And Written CommunicationCreative Problem SolvingInitiativeConfidentialityInterpersonal Skills

Certifications & Qualifications

Valid Driver's LicenseCriminal Background Check Clearance

Industry Keywords

Community IntegrationConsumer SupportDirect Support ProfessionalsTri-County AreaEmergency Phone Response

About the role

Key responsibilities & impact

Provide administrative responsibility for individuals, staff, facilities, and program-wide issues within the Tri-County area
Support individual choice, community integration, and inclusion of consumers
Spend substantial time at individual sites and Person Center Planning meetings
Respond to emergencies during and after hours, weekends, and holidays when applicable
Cover shifts and assume Program Coordinator responsibilities as needed
Review schedules and time cards submitted by the Program Coordinator
Fill in for the Program Coordinator and cover assigned duties
Interview, hire, evaluate, and terminate staff members
Ensure adherence to policies and procedures through training and feedback
Orient, mentor, and provide feedback to new staff
Delegate and assign duties to the Program Coordinator and monitor assignments to Direct Support Professionals
Review monthly documentation, financial records, inspections, drills, attendance, and case notes
Attend house meetings and assist with addressing issues
Develop and finalize house budgets
Monitor bank accounts, funding, and financial records
Track PCP documentation deadlines and ensure timely completion
Initiate modified service funding plans
Review EHR documentation and reports
Complete AIRS reports within required timelines
Conduct quarterly quality assurance reviews of assigned homes
Review medical appointment paperwork and monthly activity schedules
Complete corrective actions for medication errors
Model initiative, creative problem solving, appropriate workplace behavior, and confidentiality
Perform other assigned duties, including direct care and acting as Program Coordinator

Requirements

What you’ll need

Bachelor's degree in Human Services or related field preferred
Minimum 2 years of experience working directly with persons with developmental and intellectual disabilities
Ability to communicate with and support individuals experiencing behavioral challenges
Strong oral and written communication skills
Knowledge of community resources
Proficiency in Excel, Word, and Access
Willingness to work anywhere within the Tri-County area (Calvert, Charles and St. Mary's counties)
Good command of English, orally and in writing
Ability to respond effectively to sensitive inquiries or complaints
Working knowledge of DDA funding streams
Effective supervisory and leadership skills
Ability and willingness to accept emergency phone calls and respond to emergencies 24 hours a day
Valid driver's license with a good driving record
Access to a safe vehicle for transporting people receiving services; vehicle must pass agency-sponsored inspection
Ability to pass the criminal background check mandated by the State of Maryland
Ability to occasionally lift and/or move up to 50 pounds

Benefits

Comp & perks

$2,500 sign-on bonus payable in two installments
Reasonable accommodations for individuals with disabilities
Equal employment opportunity and nondiscrimination commitment