Communications Co-op

The Boston Beer Company

. Respond to consumer ("drinker") inquiries and contacts, delivering exceptional customer service experiences .

Posted 10/9/2026full-timeBoston • Massachusetts • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective written communication abilities, with a focus on content creation for social media and internal communications. Capable of analyzing consumer feedback and collaborating with cross-functional teams to drive actionable insights.

Highest-signal resume keywords

Customer Service SkillsWritten Communication SkillsTime ManagementCRM Platform ExperienceSocial Media Content Creation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsAttention to DetailCollaboration

Tools & Technologies

Power BICRM Platforms

Industry Keywords

Consumer InsightsBrand CommunicationCommunity ManagementData VisualizationInternal Communication

About the role

Key responsibilities & impact

Respond to consumer ("drinker") inquiries and contacts, delivering exceptional customer service experiences
Coordinate and fulfill goodwill shipments for consumers as appropriate
Analyze consumer feedback and contact trends to identify actionable insights for Brand and Quality teams
Create content for corporate brand social media and communication channels
Support internal communication initiatives through the creation, maintenance, and enhancement of BrewHub content
Assist with repurposing communications and messaging for various internal and external audiences
Track and report consumer insights and engagement trends
Support cross-functional reporting efforts by providing data-driven observations and recommendations
Collaborate with teams across the business to communicate key findings and support decision-making

Requirements

What you’ll need

Currently pursuing a degree in Communications, Marketing, Public Relations, Business, Journalism, or a related field
Must continue to be enrolled in school after completion of the co-op
Must be 21 years of age or older
Strong customer service skills and passion for creating positive consumer experiences
Excellent written communication skills with strong attention to detail
Effective time management and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable working independently and collaborating with cross-functional teams
Experience using CRM platforms or other customer relationship management systems preferred
Exposure to Power BI or other data visualization and reporting tools preferred
Social media content creation or community management experience preferred

Benefits

Comp & perks

6-month co-op program running from January 4, 2027 through June 25, 2027
Mentorship and professional development support from experienced communications and consumer relations professionals
Hands-on experience in customer service, data analysis, reporting, internal communications, content creation, public relations communications, and cross-functional collaboration