Program Assistant

The Center for Alternative Sentencing and Employment Services (CASES)

. Attend and participate in daily team meetings .

Posted 9/22/2026full-timeThe Bronx • New York • United StatesSeniorLead💰 $49,173 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in maintaining electronic health records and ensuring compliance with Medicaid and other regulatory requirements, while providing exceptional customer service and support in a fast-paced environment.

Highest-signal resume keywords

Electronic Health Record ManagementMedicaid Billing SupportMicrosoft Office ProficiencyClient ConfidentialityOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic Health Record ManagementMedicaid BillingManaged Care BillingRecord-Keeping ProceduresIntake Packet Maintenance

Soft Skills

Exceptional CommunicationCustomer Service SkillsTeam PlayerSelf-MotivatedAbility to Operate with Urgency

Tools & Technologies

Microsoft OfficeDatabases

Industry Keywords

Medicaid ComplianceCASES PoliciesClient ConfidentialityFast-Paced EnvironmentCulturally Competent Services

About the role

Key responsibilities & impact

Attend and participate in daily team meetings
Support the team’s record-keeping procedures during client clinical and case management discussions
Maintain clients’ electronic health records to ensure compliance with Medicaid, OMH, DOHMH, and CASES requirements
Maintain and update intake packets, program materials, contact lists, and client forms
Provide billing and Medicaid eligibility support, including weekly eligibility checks and tracking prior authorizations
Ensure entitlement information is current in clients’ electronic health records
Respond to and triage calls on the team’s main program number
Perform receptionist duties as needed and scheduled
Maintain office supplies and check postal mail weekly
Maintain petty cash and OMNY Card inventories
Reconcile the team’s American Express account monthly and coordinate with the Fiscal Department
Attend administrative and Program Assistants’ meetings
Perform other duties as required by the Team Leader, ACT Leadership, and executive staff

Requirements

What you’ll need

Bachelor’s degree preferred (BA, BS) or some college experience, or High School diploma with 7 years related work experience
Exceptional communication, organization, and customer service skills
Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining client confidentiality
A team player and self-motivated
Proficiency of Microsoft Office and willingness to learn new databases as needed
Some previous experience with Medicaid and Managed Care billing preferred
Ability to work full-time Monday–Friday, 9:00 AM–5:00 PM, 35 hours per week excluding breaks
In-person work 5 days a week
Ability to provide culturally competent services in accordance with CASES policies and practice

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Vacation and Paid Time Off – starting at 25 days-off annually
12 Paid Holidays per year
Retirement 403b
Competitive matching up to 6%
Employee Referral Program
Flexible workplace arrangements for roles with partially remote days, dependent on program needs