The Center for Alternative Sentencing and Employment Services (CASES)

General

• Develop trusting and transformative relationships with youth referred and found eligible for the program
• Serve as the first point of contact for new referrals
• Have contact with youth 2–3 times per week in person in the community
• Develop strong relationships with the communities served by ACES
• Escort participants to appointments
• Participate in and co-facilitate in-office programming, including Peace Circles
• Manage work-related stress through self-care strategies, supervision, team meetings, and team-building/stress-reduction activities
• Use the program database effectively to track work and measure program performance
• Attend trips and activities with participants and staff
• Participate in internal and external trainings
• Meet weekly for supervision
• Serve as a designated driver as needed
• Perform other duties assigned by the Supervisor or Director

Senior Youth Worker

• Build relationships with clients and their networks of support to provide hope and support recovery
• Assist clients with navigating behavioral and medical health, criminal justice, shelter, entitlements, and transportation systems
• Complete timely progress notes in the electronic health record for all services provided
• Complete assessments such as crisis relapse prevention plans
• Work with external stakeholders, including hospitals, shelters, jails, and primary care providers, to achieve positive client outcomes
• Provide strengths-based, recovery-oriented, trauma-informed, and culturally sensitive services
• Support client engagement in treatment, rehabilitation, housing, and services promoting wellness, recovery, community integration, and community safety

Peer Specialist

Program Assistant

• Deliver comprehensive and effective services to individuals age 18 and up diagnosed with serious mental illness and co-occurring substance use disorders through the Assertive Community Treatment (ACT) program
• Attend and participate in daily team meetings and support the team’s record-keeping procedures
• Support maintenance of clients’ electronic health records to ensure compliance with Medicaid, New York State Office of Mental Health, New York City Department of Health and Mental Hygiene, and CASES requirements
• Maintain and update team program materials, intake packets, contact lists, and client forms
• Provide billing and Medicaid eligibility support, including weekly eligibility checks and tracking prior authorizations
• Keep entitlement information current in clients’ electronic health records
• Respond to and triage phone calls, perform receptionist duties, maintain office supplies, and check postal mail weekly
• Maintain petty cash and OMNY Card inventories, reconcile the team Amex monthly, and coordinate with the Fiscal Department
• Attend administrative and Program Assistants’ meetings
• Provide culturally competent services in accordance with CASES policies and practices
• Perform other duties as required by the Team Leader, ACT Leadership, and executive staff

• Work with clients, families, and significant others to develop person-centered treatment plans
• Screen and assess clients for co-occurring substance use disorders through interdisciplinary assessment
• Advocate and liaise for clients within the criminal justice and shelter systems
• Assist clients in securing medical care, entitlements, and community supports
• Provide or connect clients with employment counseling, vocational rehabilitation, housing applications and placement, and life-skills training
• Provide individual counseling using Integrated Dual Disorder Treatment principles, as appropriate
• Complete timely progress notes and assessments in the electronic health record
• Collaborate with hospitals, shelters, jails, primary care providers, and other external stakeholders
• Provide strengths-based, recovery-oriented, trauma-informed, and culturally sensitive services

Behavioral Health Specialist II

Community Manager

• Oversee the clinical and administrative operations of the ACT Department with the Senior Director of ACT
• Ensure culturally and developmentally appropriate, trauma-informed, recovery-oriented services and effective motivational interviewing
• Provide clinical support, training, and professional development opportunities for Team Leaders
• Ensure ACT teams meet performance outcomes and operational standards defined by New York State OMH, NYC DOHMH, and CASES policies
• Oversee incident reporting and management procedures
• Conduct program reviews and performance improvement initiatives with the Senior Director and Quality team
• Ensure compliance with OMH guidelines, NYC DOHMH standards, and HIPAA confidentiality regulations
• Facilitate weekly clinical supervision groups for ACT staff seeking licensure hours
• Participate in budget, fiscal, and cross-CASES meetings
• Collaborate on special ACT initiatives
• Maintain current knowledge of behavioral health treatment, criminal-legal issues, and state Medicaid initiatives
• Report workplace hazards or unsafe conditions
• Perform other duties as required by the Senior Director and executive staff

Director, Assertive Community Treatment

Nurse

• Deliver comprehensive services to adults with serious mental illness, co-occurring substance use disorders, and criminal legal system involvement through Forensic Assertive Community Treatment (FACT)
• Provide at least 80% of medication management and health services in the community
• Administer oral and intramuscular medications
• Monitor medication side effects and adherence
• Perform phlebotomy and health assessments
• Coordinate consumers’ health care services
• Provide health and medication psychoeducation
• Assess consumers’ mental statuses
• Rotate on the team’s after-hours emergency line
• Complete progress notes, nursing assessments, incident reports, and other documentation according to OMH, DOHMH, and Medicaid requirements
• Collaborate with the FACT prescriber and LPN on medication management and health care services
• Direct the LPN regarding medication management, health education, counseling, and psychoeducation
• Coordinate care with families and community service providers, including hospitals, housing providers, shelters, criminal justice personnel, AOT, and primary care providers
• Participate in daily team meetings, clinical meetings, and monthly nurses meetings
• Use motivational interviewing and culturally appropriate, recovery-oriented, and trauma-informed approaches
• Perform other duties as required by the Team Leader and senior clinical leadership

Psychiatric Registered Nurse

• Oversee the daily operations of the Nathaniel Clinic's mental health and medical services
• Ensure the clinic waiting area is safe and welcoming for clients and family members/collaterals
• Manage and support the coordination and processing of clinic e-referrals and walk-ins
• Support medical schedulers with administrative tasks, including delegating and prioritizing tasks
• Centralize scheduling for social workers, clinical supervisors, CASACs, psychiatrists, nurses, and nurse practitioner/physician assistant staff
• Maintain up-to-date staff schedules and backfill cancelled or missed appointments
• Process referrals and monitor performance goals related to centralized scheduling
• Verify Medicaid eligibility and authorization using EPACES and Managed Care Organization portals at every client visit
• Provide training, guidance, and support to medical scheduling staff
• Support crisis intervention and emergency response situations
• Perform other duties as assigned

• Attend and participate in daily team meetings
• Support the team’s record-keeping procedures during client clinical and case management discussions
• Maintain clients’ electronic health records to ensure compliance with Medicaid, OMH, DOHMH, and CASES requirements
• Maintain and update intake packets, program materials, contact lists, and client forms
• Provide billing and Medicaid eligibility support, including weekly eligibility checks and tracking prior authorizations
• Ensure entitlement information is current in clients’ electronic health records
• Respond to and triage calls on the team’s main program number
• Perform receptionist duties as needed and scheduled
• Maintain office supplies and check postal mail weekly
• Maintain petty cash and OMNY Card inventories
• Reconcile the team’s American Express account monthly and coordinate with the Fiscal Department
• Attend administrative and Program Assistants’ meetings
• Perform other duties as required by the Team Leader, ACT Leadership, and executive staff

Team Leader

• Oversee the clinical and administrative operations of the FACT Team
• Lead daily team meetings, regular clinical meetings, and organizational, clinical, and service planning meetings
• Oversee clinical documentation, reporting, intakes, discharges, the after-hours emergency line, service dollars, and team schedules
• Ensure culturally and developmentally appropriate, trauma-informed, recovery-oriented services and effective motivational interviewing
• Provide clinical supervision, training, and professional development opportunities
• Provide direct clinical care and community services when needed
• Ensure performance outcomes and operational standards comply with New York State OMH and New York City DOHMH standards
• Oversee incident reporting and adherence to Incident Review Committee policies and procedures
• Conduct utilization review and quality assurance reviews with the Quality Assurance department
• Consult on complex, high-risk cases and team or personnel issues
• Coordinate monthly Medicaid billing using the electronic medical record and ensure billing targets are met
• Perform other duties as required by ACT Leadership and executive staff

FACT Team Leader

Coach

• Build relationships with up to 10–15 young people
• Engage youth through meaningful conversation, creative approaches, goal-setting, support, and encouragement
• Build relationships and collaborate with key adults in each young person’s life, including agency staff, foster parents, school/program staff, and other significant adults
• Help young people explore interests and connect with aligned opportunities
• Work one-on-one with young people to develop individualized academic and career development goals based on their interests and strengths
• Support measurable steps toward academic and career goals
• Connect young people to quality schools, programs, resources, opportunities, and peer-group supports
• Help young people persist in academic and career settings, navigate challenges, celebrate successes, and prepare for next steps
• Track weekly contacts, goals, completed steps, and other key data using an online platform
• Learn and use the Care4 database
• Participate in weekly staff meetings
• Work primarily in the community across Manhattan, the Bronx, and NYC

Youth Coach

Attorney

• Engage potential participants and their legal representation in and around the courtroom
• Ensure participants understand the conditions of their mandate and engagement in CASES
• Accompany participants to court appearances and advocate to judges, verbally and through written court reports, for enrollment or continued participation in CASES diversion services
• Manage crises to ensure participant safety and well-being
• Write professional evaluation reports and court-ready reports in compliance with ATI requirements and quality standards
• Collect and track participant intake, rearrest, and warrant information
• Notify the court about noncompliance, absconding, failure to report, or rearrest
• Maintain professional relationships with judges, district attorneys, defense counsel, probation, and other court partners
• Collaborate with NCS teammates to ensure court community-supervision conditions are met
• Participate in team case reviews and develop ongoing supervision and treatment plans
• Mentor less experienced teammates in court procedures
• Participate in clinical supervision, staff meetings, in-service training, quality improvement, coaching, and planning activities
• Complete documentation and enter participant information into Salesforce databases
• Provide culturally competent oversight, supervision, and management in accordance with CASES policies
• Perform other related duties assigned by the Team Leader

Senior Youth Worker

Peer Specialist

Program Assistant

Behavioral Health Specialist II

Director, Assertive Community Treatment

Psychiatric Registered Nurse

Program Assistant

Program Assistant

FACT Team Leader

Youth Coach

Clinical Criminal Legal Specialist