Program Assistant

The Center for Alternative Sentencing and Employment Services (CASES)

. Oversee the daily operations of the Nathaniel Clinic's mental health and medical services .

Posted 9/22/2026full-timeThe Bronx • New York • United StatesMid-LevelSenior💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinic operations, including scheduling, e-referrals, and Medicaid billing systems, while ensuring a safe and welcoming environment for clients. Proficient in communication and organizational skills to effectively support staff and clients in a mental health setting.

Highest-signal resume keywords

Electronic Medical Record (EMR) ExperienceMedicaid Billing Systems KnowledgeMental Health and Medical TerminologyCrisis Intervention SupportFluency in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Centralized SchedulingE-Referral ProcessingMedicaid Eligibility VerificationPerformance Goal MonitoringAdministrative Task Delegation

Soft Skills

Exceptional Communication SkillsOrganizational SkillsDiplomacy and PoiseInterpersonal SkillsAbility to Establish Relationships

Tools & Technologies

EPACESManaged Care Organization Portals

Industry Keywords

Mental Health ServicesCrisis ManagementClient InteractionSubstance AbuseHealthcare Operations

About the role

Key responsibilities & impact

Oversee the daily operations of the Nathaniel Clinic's mental health and medical services
Ensure the clinic waiting area is safe and welcoming for clients and family members/collaterals
Manage and support the coordination and processing of clinic e-referrals and walk-ins
Support medical schedulers with administrative tasks, including delegating and prioritizing tasks
Centralize scheduling for social workers, clinical supervisors, CASACs, psychiatrists, nurses, and nurse practitioner/physician assistant staff
Maintain up-to-date staff schedules and backfill cancelled or missed appointments
Process referrals and monitor performance goals related to centralized scheduling
Verify Medicaid eligibility and authorization using EPACES and Managed Care Organization portals at every client visit
Provide training, guidance, and support to medical scheduling staff
Support crisis intervention and emergency response situations
Perform other duties as assigned

Requirements

What you’ll need

High school diploma with 5 years related work experience
At least three years' experience with an Electronic Medical Record (EMR) system
At least one year's experience with Medicaid billing systems
Knowledge of mental health and medical terminology
Exceptional communication and organizational skills
Excellent phone demeanor and direct communication skills with clients, family members, government agencies, and agency staff
Diplomacy, poise, and social skills to interact with clients facing serious mental illness, substance abuse, arrest and incarceration, crisis, and stress
Ability to establish and maintain effective working relationships with clients, family members, referral sources, criminal justice staff, and CASES' employees
Fluency in Spanish is preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Vacation and Paid Time Off – starting at 25 days-off annually
Additional summer self-care day
12 Paid Holidays per year
Retirement 403b
Competitive matching up to 6%
Employee Referral Program
Flexible workplace arrangements with partially remote workdays where applicable