Program Assistant

The Center for Alternative Sentencing and Employment Services (CASES)

. Deliver comprehensive and effective services to individuals age 18 and up diagnosed with serious mental illness and co-occurring substance use disorders through the Assertive Community Treatment (ACT) program .

Posted 9/30/2026full-timeNew York City • New York • United StatesSeniorLead💰 $49,173 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering services to individuals with serious mental illness and co-occurring substance use disorders, while ensuring compliance with Medicaid and mental health regulations. Proficient in electronic health record management and billing processes, with strong organizational and communication skills.

Highest-signal resume keywords

Electronic Health Record ManagementMedicaid Billing SupportCulturally Competent ServicesMicrosoft Office ProficiencyFluency in Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medicaid BillingManaged Care BillingRecord-Keeping ProceduresClient ConfidentialityEligibility ChecksData EntryOffice Supply ManagementPetty Cash ReconciliationProgram Material MaintenanceIntake Packet Preparation

Soft Skills

Exceptional Communication SkillsOrganization SkillsCustomer Service SkillsTeam PlayerSelf-Motivated

Industry Keywords

Assertive Community TreatmentNew York State Office of Mental HealthNew York City Department of Health and Mental HygieneCASES PoliciesCultural Competence

About the role

Key responsibilities & impact

Deliver comprehensive and effective services to individuals age 18 and up diagnosed with serious mental illness and co-occurring substance use disorders through the Assertive Community Treatment (ACT) program
Attend and participate in daily team meetings and support the team’s record-keeping procedures
Support maintenance of clients’ electronic health records to ensure compliance with Medicaid, New York State Office of Mental Health, New York City Department of Health and Mental Hygiene, and CASES requirements
Maintain and update team program materials, intake packets, contact lists, and client forms
Provide billing and Medicaid eligibility support, including weekly eligibility checks and tracking prior authorizations
Keep entitlement information current in clients’ electronic health records
Respond to and triage phone calls, perform receptionist duties, maintain office supplies, and check postal mail weekly
Maintain petty cash and OMNY Card inventories, reconcile the team Amex monthly, and coordinate with the Fiscal Department
Attend administrative and Program Assistants’ meetings
Provide culturally competent services in accordance with CASES policies and practices
Perform other duties as required by the Team Leader, ACT Leadership, and executive staff

Requirements

What you’ll need

Bachelor’s degree preferred (BA, BS) or some college experience, or High School diploma with 7 years related work experience
Exceptional communication, organization, and customer service skills
Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining client confidentiality
A team player and self-motivated
Proficiency of Microsoft Office and willingness to learn new databases as needed
Some previous experience with Medicaid and Managed Care billing preferred
Fluency in Spanish preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Vacation and Paid Time Off – starting at 25 days-off annually
12 Paid Holidays per year
Retirement 403b
Competitive matching up to 6%
Employee Referral Program