Patient Care Specialist

The Centers for Advanced Orthopaedics

. Contribute to excellence in health care and fulfill the mission of the unit .

Posted 9/29/2026full-timeRemote • Maryland • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in medical office operations, including scheduling, patient communication, and data management while adhering to HIPAA and OSHA guidelines. Exhibits strong customer service skills and the ability to handle confidential information effectively.

Highest-signal resume keywords

Medical Office ExperienceMedical Terminology ProficiencyData Entry SkillsEMR Software ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical TerminologyAppointment SchedulingInsurance AuthorizationPatient Care Coordination

Soft Skills

Customer ServiceAttention to DetailOrganizational SkillsFlexibilityProfessional Communication

Tools & Technologies

Microsoft ExcelMicrosoft WordEMR SoftwareDatabase Management

Industry Keywords

HIPAA ComplianceOSHA GuidelinesPatient PrivacyFMLA FormsWorker’s Compensation

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Contribute to excellence in health care and fulfill the mission of the unit
Exhibit strong customer service in daily interactions with the public, patients, staff, and physicians
Coordinate physicians’ schedules, calendars, mail, and meetings
Balance patient appointments and meetings
Complete disability, FMLA, and medical insurance forms within required timeframes
Communicate professionally and compassionately with patients, physicians, hospitals, radiology facilities, laboratories, insurance companies, and professional associations
Answer and respond to incoming calls
Manage on-call and hospital consults
Schedule appointments, including authorizations for Worker’s Compensation and MVA cases
Schedule and facilitate peer-to-peer requests
Provide backup for appointment-scheduling calls
Maintain computer databases and use scheduling, EMR, and related software
Collect payments for forms and x-ray requests
Obtain urgent or surgical authorizations for MRI, bone scans, and CT scans
Compose and type correspondence for physicians and patients
Coordinate communication about care and post-surgery needs
Participate in planning and evaluation of patient care through communication and documentation
Keep patients informed about scheduled tests and procedures
Cross-train to cover secretaries, schedulers, and operators
Report necessary information and unusual occurrences according to policies and procedures
Participate in performance improvement, committees, staff meetings, staff development, educational activities, orientation programs, and data collection
Follow Federal and State patient privacy and safety guidelines, including HIPAA and OSHA
Perform other duties as assigned

Requirements

What you’ll need

Minimum High School Diploma or GED required
Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position
Candidate should have one (1) to three (3) years of medical office experience
Proficient knowledge of Medical Terminology
Strong written and verbal communications skills
Accurate and efficient data entry skills
Proficient computer software and database skills, including Microsoft Excel, Word, and EMR data entry
Strong attention to detail
Ability to multi-task in a fast paced environment
Successful handling of confidential information
Professional communication with patients, peers, and physicians
Must understand and adhere to OrthoMaryland’s policies and procedures
Works cooperatively within own unit/department and with other units and departments
Above average spelling and typing skills
Ability to work independently, with excellent communications skills, organizational skills, and flexibility
Position entails prolonged sitting and typing with extensive computer and telephone use; lifting is limited