The Centers for Advanced Orthopaedics

Patient Care

• Contribute to excellence in health care and fulfill the mission of the unit
• Exhibit strong customer service in daily interactions with the public, patients, staff, and physicians
• Coordinate physicians’ schedules, calendars, mail, and meetings
• Balance patient appointments and meetings
• Complete disability, FMLA, and medical insurance forms within required timeframes
• Communicate professionally and compassionately with patients, physicians, hospitals, radiology facilities, laboratories, insurance companies, and professional associations
• Answer and respond to incoming calls
• Manage on-call and hospital consults
• Schedule appointments, including authorizations for Worker’s Compensation and MVA cases
• Schedule and facilitate peer-to-peer requests
• Provide backup for appointment-scheduling calls
• Maintain computer databases and use scheduling, EMR, and related software
• Collect payments for forms and x-ray requests
• Obtain urgent or surgical authorizations for MRI, bone scans, and CT scans
• Compose and type correspondence for physicians and patients
• Coordinate communication about care and post-surgery needs
• Participate in planning and evaluation of patient care through communication and documentation
• Keep patients informed about scheduled tests and procedures
• Cross-train to cover secretaries, schedulers, and operators
• Report necessary information and unusual occurrences according to policies and procedures
• Participate in performance improvement, committees, staff meetings, staff development, educational activities, orientation programs, and data collection
• Follow Federal and State patient privacy and safety guidelines, including HIPAA and OSHA
• Perform other duties as assigned

Patient Care Specialist